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~subject:"Customer service"
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Customer service
Customer services quality
365
Consumer behaviour
255
Brand awareness
247
Brand image
203
Brand management
194
Konsumentenverhalten
185
Markenimage
182
Markenführung
176
Customer satisfaction
159
brand awareness
138
Brand
110
Markenartikel
107
Relationship marketing
88
Beziehungsmarketing
81
Service quality
57
Brand loyalty
50
Brand equity
41
Brand Awareness
40
Kundenzufriedenheit
37
brand loyalty
37
Customer loyalty
36
Dienstleistungsqualität
36
Social Web
36
Social web
36
brand image
36
Brands
32
Internet marketing
30
Marketing management
28
Online-Marketing
28
Advertising
27
Advertising effects
27
Werbewirkung
27
perceived quality
27
Banking
26
Marketingmanagement
26
India
25
Electronic commerce
24
SERVQUAL
24
brand equity
24
purchase intention
23
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22
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Chou, Sheng-Fang
2
Gan, Bernard
2
Liu, Chih-Hsing
2
Mahapatra, Siba Sankar
2
Tu, Jin-Hua
2
Allen, Peter M.
1
Andreau, Luisa
1
Bennett, Keri
1
Biswas, A.
1
Bonfanti, Angelo
1
Bowen, Michael
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Cheruiyot, Thomas K.
1
Cooper, M. Bixby
1
Coughlan, Joseph
1
Daynes, Kristine S.
1
Debata, Bikash Ranjan
1
Debnath, Roma Mitra
1
Dobrzycki, Holly
1
Evans, Bruce J. W.
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Frimpong, Kwabena
1
Gliatis, Vassilis
1
Hanks, Lydia
1
Hooper, Daire
1
Hwang, Joyce Hyunjoo
1
Hyun, Sunghyup Sean
1
Jeon, Sang Mi
1
Johnston, Ahren
1
Kim, Ellen E.
1
Kim, Insin
1
Lavasa, Kiriaki Myrto
1
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1
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1
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Benchmarking : an international journal ; BIJ
4
International journal of contemporary hospitality management
2
The TQM journal : the international review of organizational improvement
2
The international journal of logistics management
2
The journal of services marketing
2
Baltic journal of management
1
Benchmarking : an international journal
1
European journal of marketing
1
Human Resource Management International Digest
1
International journal of business
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
Journal of service management
1
The TQM Journal
1
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ECONIS (ZBW)
20
Other ZBW resources
2
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1
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
Saved in:
2
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
3
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
4
Business service market share, international operation strategy and performance
Lee, Chia-chi
- In:
Baltic journal of management
8
(
2013
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10010203980
Saved in:
5
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
6
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
7
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
8
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
9
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
10
Moments of angst : a cristical incident approach to designing customer-experience vlue systems
Fawcett, Amydee M.
;
Fawcett, Stanley E.
;
Cooper, M. Bixby
; …
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
3
,
pp. 450-480
Persistent link: https://www.econbiz.de/10010351402
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