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Nationale Kundenbarometer im Vergleich : Theorie - Empirie - Gestaltungsvorschläge
Ertl, Robert - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001621049
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Die Messung der Patientenzufriedenheit
Bauer, Hans H.; Keller, Thomas; Hahn, Olaf - 2002
Persistent link: https://www.econbiz.de/10001762961
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Qualitätskonzept für ein Bankenrating im Internet
Kohlhof, Joachim - 1998 - 1. Aufl.
Persistent link: https://www.econbiz.de/10014268064
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Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin - 2019
Persistent link: https://www.econbiz.de/10012060845
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Essays on the valuation, underpricing, and timing of initial public offerings : evidence from Germany
Petersen, Markus - 2007
Persistent link: https://www.econbiz.de/10003942923
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Integration von Zeitinteressen in das Management personaler Versorgungsbetriebe
Deeken, Insa - 2015 - 1. Aufl.
Persistent link: https://www.econbiz.de/10010493962
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Does the quality of hospital treatment vary by days of the week?
Schwierz, Christoph; Augurzky, Boris; Wasem, Jürgen - 2009
emergency admissions only, which are reasonably exogenous to the time of admission. Further, we introduce a direct measure for …
Persistent link: https://www.econbiz.de/10003841585
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788
Persistent link: https://www.econbiz.de/10014283326