Narrow search
Showing 1 - 10 of 1,089
Cover Image
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.; McCance, A. Silke; Spencer, Sharmin; … - In: Journal of management : JOM 34 (2008) 5, pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Cover Image
Wege zum Kunden 2015
Schilling, Klaus - In: Web 2.0 und soziale Netzwerke - Risiko oder …, (pp. 59-64). 2011
Persistent link: https://www.econbiz.de/10009390091
Cover Image
Beraterdämmerung? : Kritik an Anlageberatung durch Renegaten und Kunden
Langenohl, Andreas - In: Finanzmarktsoziologie : Entscheidungen, Ungewissheit …, (pp. 127-143). 2018
Persistent link: https://www.econbiz.de/10011749463
Cover Image
Determinants of customer recovery in retail banking : lessons from a German banking case study
Hübner, Felix; Herberger, Tim; Charifzadeh, Michel - In: Journal of financial services marketing 29 (2024) 3, pp. 655-682
Persistent link: https://www.econbiz.de/10015061253
Cover Image
The adoption of IFRS 8 - no headway made? : evidence from segment reporting practices in Germany
Franzen, Nina; Weißenberger, Barbara E. - In: Journal of applied accounting research 16 (2015) 1, pp. 88-113
Persistent link: https://www.econbiz.de/10011344221
Cover Image
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Cover Image
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Cover Image
Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
Cover Image
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 39-69
Persistent link: https://www.econbiz.de/10014635462