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Dienstleistung
Service quality
31
Dienstleistungsqualität
30
Emotion
29
Consumer behaviour
27
Konsumentenverhalten
25
Relationship marketing
25
Beziehungsmarketing
24
Australia
21
Australien
18
Customer satisfaction
17
Kundenzufriedenheit
16
Dienstleistungssektor
14
Diversity management
12
Service industry
12
Health care
11
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Customer experience
8
Marketing not elsewhere classified
8
Organizational behaviour
8
Services
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Well-being
6
Arbeitsgruppe
5
Customer integration
5
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6
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6
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1
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1
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English
8
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McColl-Kennedy, Janet R.
7
Gustafsson, Anders
3
Brady, Michael K.
2
Cheung, Lilliemay
2
Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Russell-Bennett, Rebekah
2
Subramony, Mahesh
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Bennett, Rebekah
1
Colurcio, Maria
1
Edvardsson, Bo
1
Ferrier, Elizabeth
1
Gallegos, Danielle
1
Hamilton, Robyn
1
Härtel, Charmine E. J.
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Nguyen, Doan
1
Parasuraman, A.
1
Patterson, Paul G.
1
Previte, Josephine
1
Sirianni, Nancy J.
1
Smith, Geoff
1
Witell, Lars
1
Wuenderlich, Nancy V.
1
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Journal of service management
3
Journal of service research
2
Contemporary issues in social marketing
1
The journal of services marketing
1
Source
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ECONIS (ZBW)
8
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date (oldest first)
1
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
2
A services approach to social marketing programs
Russell-Bennett, Rebekah
;
Previte, Josephine
;
Gallegos, …
- In:
Contemporary issues in social marketing
,
(pp. 111-140)
.
2013
Persistent link: https://www.econbiz.de/10011431916
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
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