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Characterizing value as an experience : implications for service researchers and managers

Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service research : JSR 15 (2012) 1, pp. 59-75

Persistent link: https://www.econbiz.de/10009521626

Characterising the concept of service experience

Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389

Persistent link: https://www.econbiz.de/10009239536

Value, values, symbols and outcomes

Domegan, Christine; Haase, Michaela; Harris, Kim; … - In: Marketing theory 12 (2012) 2, pp. 207-211

Persistent link: https://www.econbiz.de/10009571600

Re-placing place in marketing : a resource-exchange place perspective

Rosenbaum, Mark; Kelleher, Carol; Friman, Margareta; … - In: Journal of business research : JBR 79 (2017), pp. 281-289

Persistent link: https://www.econbiz.de/10011745378

Value-in-context in crowdfunding ecosystems : how context frames value co-creation

José Quero, María; Ventura, Rafael; Kelleher, Carol - In: Service business 11 (2017) 2, pp. 405-425

Persistent link: https://www.econbiz.de/10011732388

Service experience co-creation : conceptualization, implications, and future research directions

Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205

Persistent link: https://www.econbiz.de/10011401238

Archetypes of Service Innovation : Implications for Value Cocreation

Helkkula, Anu - 2018

Service innovation is a key source of competitive differentiation across firms and markets. Despite growing attention from practitioners and academics alike, systematic scholarly inquiry into service innovation's diverse theoretical foundations has to date been limited. This article explores...

Persistent link: https://www.econbiz.de/10012931152

Transformative hospitality services : a conceptualization and development of organizational dimensions

Gallan, Andrew S.; Kabadayi, Sertan; Ali, Faizan; … - In: Journal of business research : JBR 134 (2021), pp. 171-183

Persistent link: https://www.econbiz.de/10012643724

Archetypes of service innovation : implications for value cocreation

Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301

Persistent link: https://www.econbiz.de/10011916505

Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises

Gallan, Andrew S.; Helkkula, Anu - In: AMS review : official publication of the Academy of … 12 (2022) 1/2, pp. 85-101

Persistent link: https://www.econbiz.de/10013401686