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~subject:"Dienstleistung"
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Dienstleistung
Service quality
47
Dienstleistungsqualität
44
Relationship marketing
42
Beziehungsmarketing
39
Consumer behaviour
39
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35
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34
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22
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6
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6
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McColl-Kennedy, Janet R.
7
Gustafsson, Anders
3
Brady, Michael K.
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Cheung, Lilliemay
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Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
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2
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1
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1
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Kristensson, Per
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Journal of service management
3
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The journal of services marketing
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ECONIS (ZBW)
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To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
6
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
7
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
8
A contingency model of client repatronage in a financial auditing services context
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
Accounting research journal
29
(
2016
)
1
,
pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
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