This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design,...

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

Fulfillment of the basic needs and expectations of the citizens in the democratic nations requires the establishment of Citizen Service Management (CSM) system. The contemporary CSM system enables us to work towards new portfolios of enterprise system solution such as change management and...