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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: Brookings trade forum (2005), pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
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Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L. (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10003279767
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Employment systems in call centres in the United Stats and India
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: The next available operator : managing human resources …, (pp. 217-252). 2009
Persistent link: https://www.econbiz.de/10003923645