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~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Dienstleistungsqualität
Kundenzufriedenheit
Schätzung
Großbritannien
137,389
United Kingdom
97,208
Bibliometrics
20,547
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20,429
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Han, Heesup
67
Blundell, Richard W.
60
Caporale, Guglielmo Maria
57
Gil-Alaña, Luis A.
54
Jenkins, Stephen
44
Meghir, Costas
44
Propper, Carol
44
Homburg, Christian
41
Mattila, Anna S.
40
Francesconi, Marco
39
Hart, Robert A.
39
Machin, Stephen
39
Booth, Alison L.
36
Svensson, Göran
35
Van Reenen, John
35
Shields, Michael
34
Mittal, Vikas
33
Addison, John T.
32
Girma, Sourafel
31
Arulampalam, Wiji
30
Görg, Holger
30
Kaiser, Ulrich
30
Wong, IpKin Anthony
30
Prentice, Catherine
29
Walker, Ian
29
Usman, Osly
28
Aksoy, Lerzan
27
Bloom, Nicholas
27
Haskel, Jonathan
26
Jenkins, Stephen P.
26
Ringle, Christian M.
26
Smith, Jeremy
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Prybutok, Victor R.
25
Burgess, Simon M.
24
Hyun, Sunghyup Sean
24
Prayag, Girish
24
Wheatley Price, Stephen
24
Bekaert, Geert
23
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National Bureau of Economic Research
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Forschungsinstitut zur Zukunft der Arbeit
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Springer Fachmedien Wiesbaden
20
Centre for Economic Performance
13
Institute for Fiscal Studies
12
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
11
Public Sector Economics Research Centre <Leicester>
10
University of Sheffield / Department of Economics
9
Verlag Dr. Kovač
9
Birkbeck College / Department of Economics
8
University of Reading / Department of Economics
8
Books on Demand GmbH <Norderstedt>
7
University of York / Department of Economics and Related Studies
7
National Institute of Economic and Social Research
6
Erasmus Research Institute of Management
5
Nomos Verlagsgesellschaft
5
Queen Mary College / Department of Economics
5
Ekonomiska forskningsinstitutet <Stockholm>
4
Institut für Weltwirtschaft
4
Nationalekonomiska Institutionen <Lund>
4
University of Exeter / Department of Economics
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University of Warwick / Department of Economics
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Bonn Graduate School of Economics
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Centre for Economic Policy Research
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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RWTH Aachen
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Technische Universität Dresden
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University of Nottingham / Centre for Research on Globalisation and Labour Markets
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World Bank
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Zentrum für Europäische Wirtschaftsforschung
3
Centre for Growth and Business Cycle Research <Manchester>
2
Centre for Quantitative Economics & Computing
2
Deutsches Institut für Wirtschaftsforschung
2
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Journal of retailing and consumer services
445
International journal of hospitality management
410
Journal of business research : JBR
321
Discussion paper series / IZA
264
The journal of services marketing
222
The service industries journal
210
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
185
Tourism management : research, policies, practice
183
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
160
International journal of contemporary hospitality management
155
IZA Discussion Papers
135
Applied economics
127
Discussion paper / Centre for Economic Policy Research
124
Services marketing quarterly
117
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Journal of service research : JSR
105
IZA Discussion Paper
100
Service business
99
Journal of service management
97
Working paper / National Bureau of Economic Research, Inc.
96
Journal of air transport management
92
NBER working paper series
90
The TQM journal : the international review of organizational improvement
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Asia Pacific journal of marketing and logistics
86
Tourism management perspectives : TMP
86
Discussion paper
85
Industrial marketing management : the international journal for industrial and high-tech firms
84
International journal of productivity and quality management : IJPQM
84
Psychology & marketing
84
International journal of quality and service sciences
81
NBER Working Paper
81
Journal of the Academy of Marketing Science
79
International journal of services and operations management
73
Journal of strategic marketing
72
CESifo working papers
69
International journal of quality & reliability management
69
Total quality management & business excellence
69
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ECONIS (ZBW)
20,841
EconStor
379
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
10
BASE
5
Other ZBW resources
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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