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~subject:"Dienstleistungsqualität"
~type_genre:"Amtliche Publikation"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Dienstleistungsqualität
Großbritannien
30,803
United Kingdom
30,683
Bibliometrics
13,510
Bibliometrie
13,437
Customer satisfaction
10,648
Kundenzufriedenheit
10,639
Service quality
6,252
Consumer behaviour
6,159
Konsumentenverhalten
6,159
Dienstleistungssektor
5,472
Service industry
5,468
USA
5,148
United States
5,145
Relationship marketing
5,058
Beziehungsmarketing
5,057
Deutschland
3,809
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3,798
Theory
3,033
Theorie
3,020
Innovation
2,198
Frankreich
2,184
France
2,177
EU countries
1,967
EU-Staaten
1,966
Estimation
1,934
Schätzung
1,934
Customer service
1,782
Kundenservice
1,767
Welt
1,602
World
1,602
Japan
1,451
Firm performance
1,385
Job satisfaction
1,383
Unternehmenserfolg
1,383
Arbeitszufriedenheit
1,382
Comparison
1,300
Vergleich
1,297
Qualitätsmanagement
1,225
Quality management
1,223
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Undetermined
3,309
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619
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Article
6,223
Book / Working Paper
27
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Amtliche Publikation
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6,217
German
30
French
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Han, Heesup
34
Prentice, Catherine
26
Mattila, Anna S.
24
Prybutok, Victor R.
22
Sharma, Piyush
17
McColl-Kennedy, Janet R.
16
Shahin, Arash
16
Wong, IpKin Anthony
16
Gustafsson, Anders
14
Söderlund, Magnus
14
Balaji, M. S.
13
Edvardsson, Bo
13
Sparks, Beverley
13
Bilgihan, Anil
12
Gong, Taeshik
12
Ali, Faizan
11
Grégoire, Yany
11
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Ladhari, Riadh
11
Roy, Sanjit
11
Amin, Muslim
10
Hsu, Cathy H. C.
10
Jang, Soocheong
10
Marimon, Frederic
10
Quach, Sara
10
Sreejesh, S.
10
Su, LuJun
10
Van Vaerenbergh, Yves
10
Yi, Youjae
10
Gursoy, Dogan
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Klaus, Philipp
9
Miao, Li
9
Qin, Hong
9
Ryu, Kisang
9
Torres, Edwin N.
9
Voorhees, Clay M.
9
Witell, Lars
9
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Australian and New Zealand Marketing Academy
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Erasmus Research Institute of Management
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Fidschi
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Großbritannien / Committee on Higher Education
1
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International journal of hospitality management
239
Journal of retailing and consumer services
237
Journal of business research : JBR
163
The journal of services marketing
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
The service industries journal
137
International journal of contemporary hospitality management
104
Journal of hospitality marketing & management
102
Services marketing quarterly
94
Journal of travel and tourism marketing
86
Journal of air transport management
70
Service business
70
Journal of service management
69
Journal of service research : JSR
69
Tourism management : research, policies, practice
69
International journal of quality and service sciences
67
The TQM journal : the international review of organizational improvement
67
International journal of services and operations management
65
International journal of quality & reliability management
61
Cogent business & management
58
Total quality management & business excellence
55
International journal of productivity and quality management : IJPQM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
45
Journal of service research
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
37
Journal of the Academy of Marketing Science
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
Journal of service theory and practice : JSTP
33
Journal of strategic marketing
31
International journal of services and operations management : IJSOM
30
Psychology & marketing
29
Marketing intelligence & planning
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of service theory and practice
27
Tourism management perspectives : TMP
27
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ECONIS (ZBW)
6,250
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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