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Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer - 1977
Persistent link: https://www.econbiz.de/10000054896
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Dienstleistungsqualität im Handel
Deppisch, Carl Georg - 1997
Persistent link: https://www.econbiz.de/10000959692
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus - 1999
Persistent link: https://www.econbiz.de/10000678052
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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin - 1998
Persistent link: https://www.econbiz.de/10000646036
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Consumer search and quality
Sun, Yajie - 2019
Persistent link: https://www.econbiz.de/10012120968
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The role of non-interactive other customers' influence in service environments
Albrecht, Arne Keno - 2017
Persistent link: https://www.econbiz.de/10011667018