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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Einzelhandel
17,845
Retail trade
15,244
Consumer behaviour
4,156
Konsumentenverhalten
4,121
Deutschland
1,858
Theorie
1,693
Theory
1,664
Online-Handel
1,518
Online retailing
1,513
Relationship marketing
1,359
Beziehungsmarketing
1,358
Electronic Commerce
1,224
Germany
1,185
Supply chain
1,171
Lieferkette
1,167
E-commerce
1,161
USA
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United States
978
Vertriebsweg
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Distribution channel
908
Preismanagement
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Pricing strategy
898
Großbritannien
758
Indien
731
India
730
Wettbewerb
703
Brand management
688
United Kingdom
685
Markenführung
684
Customer satisfaction
682
Kundenzufriedenheit
671
Competition
626
Lieferantenmanagement
625
Supplier relationship management
624
Handel
622
Lebensmitteleinzelhandel
579
Food retailing
560
Retail management
550
Service quality
537
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German
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Busso, Matias
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Hunold, Matthias
4
Luk, Sherriff T. K.
4
Muthers, Johannes
4
Rabinovich, Elliot
4
Sreekumar
4
Voorhees, Clay M.
4
Arsalan Najmi
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Japutra, Arnold
3
Kalia, Prateek
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Pantano, Eleonora
3
Roggeveen, Anne L.
3
Ruiz-Molina, Maria-Eugenia
3
Röding, Tobias
3
Sharma, Piyush
3
Söderlund, Magnus
3
Ahasanul Haque
2
Ahmed, Waqar
2
Akter, Shahriar
2
Azmin Azliza Aziz
2
Bandyopadhyay, Nirmalya
2
Bang, Nguyen
2
Bhardwaj, Renu
2
Blankson, Charles
2
Boslau, Madlen
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Bouzaabia, Olfa
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2
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1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
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Journal of retailing and consumer services
70
Journal of business research : JBR
17
The journal of services marketing
17
International journal of retail and distribution management
13
Journal of retailing
11
International journal of retail & distribution management
10
The international review of retail, distribution and consumer research
9
Service business
7
Services marketing quarterly
7
Journal of service management
6
Psychology & marketing
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of internet commerce
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business and globalisation : IJBG
4
International journal of physical distribution and logistics management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of the Academy of Marketing Science
4
African journal of business and economic research : AJBER
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of Indian culture and business management
3
International journal of business performance management
3
International journal of business policy and economics
3
International journal of quality and service sciences
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Omega : the international journal of management science
3
Quality management journal : QMJ
3
The journal of applied business research
3
Transportation research / E : an international journal
3
Decision
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business and emerging markets : IJBEM
2
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ECONIS (ZBW)
533
EconStor
1
USB Cologne (EcoSocSci)
1
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1
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
2
Dienstleistungsorientierung und Dienstleistungstypen im Großhandel : eine empirische Untersuchung am Beispiel des Produktionsverbindungshandels
Hüffer, Guido
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003666441
Saved in:
3
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
4
The effect of labor on profitability : the role of quality
Ton, Zeynep
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003753099
Saved in:
5
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
6
Best Practice : Management von Service Levels im
Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
7
Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
8
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
9
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
10
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
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