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Service appropriation : how do customers make the service their own?
Mifsud, Matthieu; Cases, Anne-Sophie; N'Goala, Gilles - In: Journal of service management 26 (2015) 5, pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
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Reasons for non-engagement in online shopping : evidence from the Philippines
Bringula, Rex P. - In: International journal of e-business research : an … 12 (2016) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011505057
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
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What influence consumer buying behaviour towards organised retailing in a growing competitive marketing environment? : an exploratory study on the impacting variables of Indian con...
Sakkthivel, A. M.; Porkodi, S. - In: International journal of electronic finance : IJEF 7 (2013) 3/4, pp. 281-298
Persistent link: https://www.econbiz.de/10011510366
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Customer switching resistance towards internet banking in Malaysia
Lee Hoi Yen; Malarvizhi, Chinnasamy Agamudai Nambhi; … - In: International journal of business information systems : … 21 (2016) 2, pp. 162-177
Persistent link: https://www.econbiz.de/10011520259
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The effect of customization and gender on customers' attitude
Wolf, Alana; Zhang, Lu - In: International journal of hospitality management 56 (2016), pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
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A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
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Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
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An empirical investigation of Islamic banking in Pakistan based on perception of service quality
Ahmad, Ashfaq; Rehman, Kashif ur; Saif, Iqbal; Safwan, … - In: Issues in Islamic banking, (pp. 135-152). 2016
Persistent link: https://www.econbiz.de/10011522356