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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Theorie
9,614
Theory
9,438
Relationship marketing
9,109
Beziehungsmarketing
9,079
Brand management
7,606
Markenführung
7,566
Euro
6,968
Brand image
6,755
Markenimage
6,715
Nordeuropa
6,374
Customer satisfaction
5,717
Online-Handel
5,673
Online retailing
5,662
Kundenzufriedenheit
5,560
USA
5,066
EU-Staaten
4,945
Social Web
4,839
Social web
4,837
EU countries
4,823
United States
4,809
Deutschland
4,633
Online-Marketing
4,541
Internet marketing
4,530
Service quality
4,433
Brand
4,354
Markenartikel
4,345
Northern Europe
4,280
Germany
4,236
Einzelhandel
4,212
Retail trade
4,165
Werbewirkung
3,648
Electronic Commerce
3,643
Advertising effects
3,609
Verbraucherverhalten
3,589
E-commerce
3,537
Eurozone
3,480
Experiment
3,426
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Undetermined
2,367
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726
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3,879
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510
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3,774
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3,774
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94
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94
Graue Literatur
69
Non-commercial literature
69
Hochschulschrift
65
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53
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50
Thesis
47
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29
Konferenzbeitrag
29
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12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Case study
5
Collection of articles written by one author
5
Fallstudie
5
Sammlung
5
Aufsatzsammlung
4
Konferenzschrift
4
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1
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4,313
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74
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1
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1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
232
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,386
EconStor
3
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1
Nordic Airports' service quality attributes : themes in online reviews
Arasli, Hüseyin
;
Saydam, Mehmet Bahri
;
Jafari, Kaveh
; …
- In:
Scandinavian journal of hospitality and tourism
23
(
2023
)
2/3
,
pp. 248-263
Persistent link: https://www.econbiz.de/10014439088
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
3
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
4
Freight transport supply and demand conditions in the Nordic countries : recent evidence
Ludvigsen, Johanna
- In:
Transportation journal : a journal of the Association …
39
(
1999
)
2
,
pp. 31-54
Persistent link: https://www.econbiz.de/10001492706
Saved in:
5
Reply to: Pricing of card payment services in Scandinavial banking : a comment, by Leo Van Hove
Willesson, Magnus
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1799-1807
Persistent link: https://www.econbiz.de/10009298381
Saved in:
6
Pricing of card payment services in Scandinavial banking : a comment
Van Hove, Leo
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1793-1798
Persistent link: https://www.econbiz.de/10009298390
Saved in:
7
Public service delivery in the Nordic region : an exercise in collaborative governance
Cedergren, Elin
;
Huynh, Diana
;
Kull, Michael
;
Moodie, John
-
2021
Persistent link: https://www.econbiz.de/10012505454
Saved in:
8
Female superiority in accruals quality : some evidence from the Scandinavian region
Sellami, Yosra Mnif
;
Cherif, Imen
- In:
Meditari accountancy research
31
(
2023
)
6
,
pp. 1707-1734
Persistent link: https://www.econbiz.de/10014433051
Saved in:
9
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
10
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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