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"Neue Verwaltung" - zufriedene Bürger, positives Image? : Analyse der Kundenzufriedenheit bei Finanzämtern unter Berücksichtigung der Einstellung zur öffentlichen Verwaltung
Klausegger, Claudia; Salzberger, Thomas; Scharitzer, Dieter - In: Neue Entwicklungen im Dienstleistungsmarketing : …, (pp. 29-55). 2002
Persistent link: https://www.econbiz.de/10001662777
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The Influence of Customer Satisfaction and Taxpayer Knowledge on Service Quality at the SAMSAT Joint Office in Takalar Regency
Irwan, Rezkiyana Ulfha - 2021
This research is a qualitative research using primary data, where the authors distribute questionnaires to respondents with several questions in the questionnaire using a Likert scale, strongly disagree to strongly agree. This research was conducted in the office of SAMSAT Takalar, this research...
Persistent link: https://www.econbiz.de/10013247125
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.; Danaher, Peter J.; Gibbs, Brian J. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
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The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee; Sullivan Mort, Gillian - In: The journal of services marketing 24 (2010) 2/3, pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
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Offline and online banking : where to draw the line when building trust in e-banking?
Yap, Kenneth B.; Wong, David H.; Loh, Claire; Bak, Randall - In: The international journal of bank marketing : IJBM 28 (2010) 1, pp. 27-46
Persistent link: https://www.econbiz.de/10003940926
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Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate; Taplin, Ross H.; Moore, Susan A. - In: Tourism management : research, policies, practice 50 (2015), pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
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The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.; Ward, Tony; Dagger, Tracey S. - In: European journal of marketing : EJM 47 (2013) 3/4, pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
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Measuring season ticket holder satisfaction : rationale, scale development and longitudinal validation
McDonald, Heath; Karg, Adam J.; Vocino, Andrea - In: Sport management review 16 (2013) 1, pp. 41-53
Persistent link: https://www.econbiz.de/10009700226
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Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie; O'Cass, Aron - In: Journal of sport management : the official journal of … 26 (2012) 6, pp. 463-478
Persistent link: https://www.econbiz.de/10009706396