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Resale price maintenance and manufacturer competition for retail services
Hunold, Matthias; Muthers, Johannes - 2012
We investigate the incentives of manufacturers to use resale price maintenance (RPM) when selling products through common retailers. In our model retailers provide product specific pre-sales services. If the competitive retail margins are low, each manufacturer fixes a minimum price to induce...
Persistent link: https://www.econbiz.de/10010308751
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Dienstleistungsqualität im Handel
Deppisch, Carl Georg - 1997
Persistent link: https://www.econbiz.de/10000959692
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The effect of labor on profitability : the role of quality
Ton, Zeynep (contributor) - 2008
Persistent link: https://www.econbiz.de/10003753099
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The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg; Stros, Michael; Marriott, John - In: Anspruchsgruppenorientierte Kommunikation : neue …, (pp. 53-66). 2008
Persistent link: https://www.econbiz.de/10003759626
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Best Practice : Management von Service Levels im Einzelhandel
Gerking, Harald - In: Service Levels in der Logistik : mit KPIs und SLAs …, (pp. 102-114). 2007
Persistent link: https://www.econbiz.de/10003643901
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Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot; Maltz, Arnold; Sinha, Rajiv K. - In: Production and operations management : an international … 17 (2008) 3, pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
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Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; … - In: Journal of relationship marketing : innovations & … 7 (2008) 3, pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
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A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan; Verma, Sanjeev - In: International journal of electronic marketing and … 2 (2008/09) 2, pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
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Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida; Erasmus, Alet C. - In: International journal of consumer studies 32 (2008) 6, pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
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Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003335970