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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
81,922
Konsumentenverhalten
79,443
Mexiko
24,806
Mexico
22,182
Theorie
10,520
Wasserversorgung
10,427
Theory
10,341
Relationship marketing
8,822
Beziehungsmarketing
8,790
Water supply
8,478
USA
7,656
Brand management
7,426
Markenführung
7,385
United States
7,178
Brand image
6,600
Markenimage
6,559
Customer satisfaction
5,564
Online-Handel
5,415
Kundenzufriedenheit
5,405
Online retailing
5,404
Deutschland
4,851
Social Web
4,615
Social web
4,613
Online-Marketing
4,369
Service quality
4,368
Internet marketing
4,359
Germany
4,284
Brand
4,230
Markenartikel
4,224
Einzelhandel
4,135
Retail trade
4,096
Werbewirkung
3,569
Verbraucherverhalten
3,568
Advertising effects
3,531
Electronic Commerce
3,516
Experiment
3,424
Wasserwirtschaft
3,415
E-commerce
3,410
Emotion
3,169
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Undetermined
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730
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533
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Graue Literatur
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Collection of articles of several authors
13
Sammelwerk
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Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
7
Collection of articles written by one author
5
Sammlung
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Konferenzschrift
4
Case study
3
Fallstudie
3
Amtsdruckschrift
1
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4,244
German
75
French
2
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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National Bureau of Economic Research
3
World Bank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Health, Education, and Welfare
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
World Bank Group
1
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,319
EconStor
3
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1
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
Saved in:
2
Determinants of the service quality in restaurants : a qualitative analysis
Trujillo, Andrea
;
Vera, Jorge
- In:
International journal of leisure and tourism marketing …
1
(
2009/10
)
3
,
pp. 271-287
Persistent link: https://www.econbiz.de/10003925239
Saved in:
3
Role of consumer knowledge in developing purchase intentions and driving services efficiency across marketing channels in
Mexico
Rajagopal
- In:
Journal of transnational management : the official …
19
(
2014
)
1
,
pp. 107-133
Persistent link: https://www.econbiz.de/10010346055
Saved in:
4
Employee beliefs regarding the impact of unconventional appearance on customers in
Mexico
and Turkey
Karl, Katherine
;
Peluchette, Joy Van Eck
;
McIntyre …
- In:
Employee relations
38
(
2016
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10011459075
Saved in:
5
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
6
Ground roasted coffee consumers' ability to determine actual quality : the use of attributes and the role of education level in
Mexico
Ornelas, Sidney
;
Vera, Jorge
- In:
Journal of food products marketing : innovations in …
25
(
2019
)
1
,
pp. 72-91
Persistent link: https://www.econbiz.de/10012243089
Saved in:
7
Relationship quality as an antecedent of customer relationship proneness : a cross-cultural study between Spain and
Mexico
Olavarría-Jaraba, Ana
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 78-87
Persistent link: https://www.econbiz.de/10011826044
Saved in:
8
Factors that influence consumer loyalty of services acquired via the internet in
Mexico
Juárez-Lóopez, Berenice
;
Ruiz-Santoyo, Grace Aileen
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
4
,
pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
Saved in:
9
Does service quality matter in measuring the performance of water utilities?
Picazo Tadeo, Andrés José
;
Sáez Fernández, …
- In:
Utilities policy : governance, performance, analysis
16
(
2008
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003716813
Saved in:
10
Analyse économétrique des coûts des services d'eau potable et qualité des prestations offertes aux usagers
Bouscasse, Hélène
;
Destandau, François
;
Garcia, Serge
- In:
Revue d'économie industrielle
122
(
2008
)
2
,
pp. 7-26
Persistent link: https://www.econbiz.de/10003743233
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