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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Lean production
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Customer satisfaction
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Piercy, Niall
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Archer-Brown, Chris
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Rich, Nick
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European journal of marketing : EJM
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Journal of marketing management : MM
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The service industries journal
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ECONIS (ZBW)
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Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
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High quality and low cost : the lean service centre
Piercy, Niall
;
Rich, Nick
- In:
European journal of marketing : EJM
43
(
2009
)
11/12
,
pp. 1477-1497
Persistent link: https://www.econbiz.de/10009525781
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3
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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