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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Bank
65,153
Relationship marketing
26,239
Beziehungsmarketing
25,565
Consumer behaviour
10,115
Konsumentenverhalten
10,077
Deutschland
8,895
Theorie
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Theory
8,521
Germany
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USA
6,123
Customer satisfaction
5,769
Kundenzufriedenheit
5,730
Kreditgeschäft
5,498
United States
5,349
Bank lending
5,309
Bankenregulierung
4,802
Bank regulation
4,791
Service quality
4,357
Finanzsektor
4,304
Financial sector
4,261
Welt
4,115
Finanzkrise
4,086
World
4,075
Betriebliche Kennzahl
4,068
Financial crisis
4,010
Financial ratio
3,811
EU-Staaten
3,633
Bankrisiko
3,596
Indien
3,588
EU countries
3,578
Bank risk
3,568
Unternehmenserfolg
3,359
India
3,357
Firm performance
3,303
Kreditrisiko
3,191
Credit risk
3,076
Wettbewerb
2,936
Geldpolitik
2,858
Brand management
2,748
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Undetermined
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711
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Article
3,655
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690
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3,443
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English
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German
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French
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Russian
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Italian
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Bruhn, Manfred
23
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Usman, Osly
10
Georgi, Dominik
9
Prybutok, Victor R.
9
Qu, Hailin
9
Roberts-Lombard, Mornay
9
Sreejesh, S.
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Akroush, Mamoun N.
7
Al-Hawary, Sulieman Ibraheem Shelash
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hau, Harald
7
Hyun, Sunghyup Sean
7
Langfield, Sam
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rahman, Zillur
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Tsoukatos, Evangelos
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Woratschek, Herbert
7
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Centralʹnyj bank Rossijskoj Federacii
2
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Finansovyj Universitet
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
National Institute of Economic and Social Research
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
182
International journal of hospitality management
126
Journal of business research : JBR
113
The journal of services marketing
96
The service industries journal
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
55
Journal of hospitality marketing & management
54
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Service business
46
Journal of travel and tourism marketing
43
The international journal of bank marketing : IJBM
39
Journal of service management
37
Cogent business & management
34
The TQM journal : the international review of organizational improvement
33
Journal of service research
32
Tourism management : research, policies, practice
31
International journal of services and operations management
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
25
Asia Pacific journal of marketing and logistics
24
International journal of quality & reliability management
24
International journal of productivity and quality management : IJPQM
23
International journal of services, economics and management
23
Managing service quality : MSQ ; an international journal
23
Marketing intelligence & planning
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Journal of service theory and practice
19
Journal of Asian finance, economics and business : JAFEB
18
Journal of financial services marketing : JFSM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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ECONIS (ZBW)
4,331
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
2
Zur Wirkung von Neukunden-Promotions auf Bestandskunden : eine empirische Analyse in der Mobilfunkbranche
Woisetschläger, David
;
Evanschitzky, Heiner
;
Backhaus, …
- In:
Journal of business economics : JBE
81
(
2011
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10008841092
Saved in:
3
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
4
The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business
Scott, David Meerman
-
2014
Persistent link: https://www.econbiz.de/10010418353
Saved in:
5
Are promoters valuable customers? : an application of the net promoter scale to predict future customer spend
Mecredy, Philip
;
Wright, Malcolm J.
;
Feetham, Pamela
- In:
Australasian marketing journal
26
(
2018
)
1
,
pp. 3-9
Persistent link: https://www.econbiz.de/10011880444
Saved in:
6
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
7
The Net Promoter Score interrogated through a services marketing lens : review and recommendations for service organizations
Lacohee, Hazel
;
Souchon, Anne
;
Dickenson, Peter
;
Krug, …
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 241-260
Persistent link: https://www.econbiz.de/10014584478
Saved in:
8
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
9
Qualitätsmodell Krankenhaus : (QMK) ; Ergebnis-Messung in der stationären Versorgung ; Abschlussbericht
Schneeweiss, Sebastian
(
contributor
); …
-
2003
Persistent link: https://www.econbiz.de/10001763581
Saved in:
10
Performance Measurement für Customer Relationship Management : Controlling des IKT-basierten Kundenbeziehungsmanagements
Auer, Christoph
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002071283
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