//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Entwicklung eines geeigneten I...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
83,816
Konsumentenverhalten
81,366
Schweiz
42,597
Messung
22,656
Measurement
22,442
Switzerland
22,114
Theorie
16,736
Theory
16,417
Deutschland
11,109
Relationship marketing
9,502
Beziehungsmarketing
9,474
Germany
8,753
USA
8,391
Brand management
7,763
United States
7,763
Markenführung
7,721
Brand image
6,915
Markenimage
6,885
Customer satisfaction
6,205
Kundenzufriedenheit
6,030
Online-Handel
5,747
Online retailing
5,735
Interview
5,114
Service quality
4,994
Befragung
4,976
Social Web
4,973
Social web
4,970
Schätzung
4,716
Online-Marketing
4,647
Internet marketing
4,633
Estimation
4,456
Markenartikel
4,428
Brand
4,416
Einzelhandel
4,363
Retail trade
4,270
Experiment
3,974
Electronic Commerce
3,886
Food consumption
3,786
Werbewirkung
3,776
more ...
less ...
Online availability
All
Undetermined
2,494
Free
820
Type of publication
All
Article
4,258
Book / Working Paper
684
Type of publication (narrower categories)
All
Article in journal
4,094
Aufsatz in Zeitschrift
4,094
Aufsatz im Buch
149
Book section
149
Graue Literatur
114
Non-commercial literature
114
Hochschulschrift
113
Thesis
89
Working Paper
84
Arbeitspapier
80
Conference paper
35
Konferenzbeitrag
35
Collection of articles of several authors
23
Sammelwerk
23
Bibliografie enthalten
14
Bibliography included
14
Case study
14
Fallstudie
14
Aufsatzsammlung
9
Konferenzschrift
9
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
4
Mikroform
3
Amtsdruckschrift
2
Government document
2
Handbook
2
Handbuch
2
Interview
2
Reprint
2
CD-ROM, DVD
1
Dissertation u.a. Prüfungsschriften
1
Elektronischer Datenträger
1
Forschungsbericht
1
Research Report
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
4,740
German
199
French
3
Danish
1
Finnish
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Prybutok, Victor R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Gustafsson, Anders
12
Klaus, Philipp
12
Bruhn, Manfred
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Yi, Youjae
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Carlson, Jamie
8
Cheng, Ching-Chan
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
more ...
less ...
Institution
All
National Bureau of Economic Research
7
Hochschulrektorenkonferenz
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
European Foundation for the Improvement of Living and Working Conditions
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Schiller-Universität Jena
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Liechtensteinischer Bankenverband
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Potsdam
1
W. Bertelsmann Verlag
1
Wissenschaftliches Institut der AOK
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
235
International journal of hospitality management
217
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
80
The service industries journal
71
Services marketing quarterly
67
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Tourism management : research, policies, practice
38
Service business
37
Journal of service management
36
International journal of services and operations management
34
Journal of air transport management
34
International journal of quality and service sciences
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Total quality management & business excellence
31
International journal of services, economics and management
29
The TQM journal : the international review of organizational improvement
29
International journal of electronic marketing and retailing : IJEMR
27
Journal of service research
27
Journal of hospitality and tourism insights
26
Psychology & marketing
26
International journal of quality & reliability management
25
Journal of retailing
25
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Quality management journal : QMJ
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of business information systems : IJBIS
21
International journal of productivity and quality management : IJPQM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
more ...
less ...
Source
All
ECONIS (ZBW)
4,936
EconStor
5
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
4,942
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Question order effects in measuring service quality
DeMoranville, Carol W.
;
Bienstock, Carol C.
-
2007
Persistent link: https://www.econbiz.de/10003540295
Saved in:
2
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
3
Behavioral intention toward online food purchasing : an analysis at different purchase levels
Suhartanto, Dwi
;
Tuan Ahmad Tuan Ismail
;
Leo, Gundur
; …
- In:
International journal of e-business research : an …
16
(
2020
)
4
,
pp. 34-50
Persistent link: https://www.econbiz.de/10012421889
Saved in:
4
From click to fork : an empirical analysis of system and food quality influences in online meal kit consumption
Choi, Hyeyoon
;
Lee, Woojin
;
Choi, Hwansuk Chris
; …
- In:
International journal of hospitality management
121
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015071552
Saved in:
5
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
6
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10008688962
Saved in:
7
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
8
Die
Messung
der Dienstleistungskompetenz : Entwicklung und Prüfung eines Messverfahrens für KMU zur Eruierung der Kundenzuversicht in künftige Transaktionen, dargestellt anhand ein...
König, Thomas
-
2010
Persistent link: https://www.econbiz.de/10008666575
Saved in:
9
Messung
der Qualität in Dienstleistungscentern : am Beispiel eines Flughafens
Bruhn, Manfred
;
Batt, Verena
;
Hadwich, Karsten
;
Meldau, …
- In:
Journal of business economics : JBE
80
(
2010
)
4
,
pp. 351-382
Persistent link: https://www.econbiz.de/10003956285
Saved in:
10
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->