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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
35
Konsumentenverhalten
34
Customer satisfaction
24
Kundenzufriedenheit
23
Service quality
21
Beziehungsmarketing
18
Relationship marketing
18
Arbeitsverhalten
12
Work behaviour
12
Customer citizenship behavior
6
Dienstleistungssektor
6
Service industry
6
South Korea
6
Südkorea
6
service quality
6
Customer integration
5
Customer value
5
Kundenintegration
5
Regression analysis
5
Arbeitskräfte
4
Customer service
4
Emotion
4
Kundenservice
4
Kundenwert
4
Loyalty program
4
Regressionsanalyse
4
SERVQUAL
4
Social exclusion
4
Theorie
4
Theory
4
Workforce
4
customer satisfaction
4
Altruism
3
Altruismus
3
Arbeitszufriedenheit
3
Betriebsklima
3
Brand image
3
Caring climate
3
Dysfunctional customer behavior
3
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English
21
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Gong, Taeshik
15
Yi, Youjae
10
Lee, Kangcheol
4
Park, Sang-June
4
Chan, Kimmy Wa
2
Choi, Jin Nam
2
Lee, Yeong-Ran
2
Park, Jungkun
2
Wang, Chen-Ya
2
Chu, Candace
1
Hyun, Hyowon
1
Kang, Min Jung
1
Kim, Seo Young
1
Park, Jihye
1
Sharma, Piyush
1
Sun, Pengchang
1
Wang, Chan-Ya
1
Zhang, Ruixue
1
Zhou, Mingjian
1
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Journal of retailing and consumer services
4
Psychology & marketing
3
Total quality management & business excellence
3
Journal of service research : JSR
2
The service industries journal
2
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Service business
1
Services marketing quarterly
1
The Cornell hospitality quarterly
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ECONIS (ZBW)
21
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1
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
2
The electronic service quality model : the moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10003748328
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
5
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
6
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
7
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
8
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
9
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
10
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
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