//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The delicate power balance in...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beziehungsmarketing
14
Relationship marketing
14
B-to-B-Marketing
11
Business-to-business marketing
11
Business network
10
Lieferantenmanagement
10
Supplier relationship management
10
Unternehmensnetzwerk
10
Bundling strategy
9
Leistungsbündel
9
Consumer behaviour
7
Konsumentenverhalten
7
Servitization
7
Resource-based view
6
Ressourcenorientierter Ansatz
6
Capabilities
5
Customer value
5
Dienstleistungssektor
5
Großbritannien
5
Industrie
5
Kundenwert
5
Manufacturing industries
5
Resources
5
Service industry
5
Technological change
5
USA
5
United Kingdom
5
United States
5
Betriebliche Wertschöpfung
4
Business services
4
Customer satisfaction
4
Innovation
4
Kundenzufriedenheit
4
Service quality
4
Services
4
Technischer Fortschritt
4
Unternehmensdienstleistung
4
Value creation
4
Customer service
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Burton, Jamie
2
Zolkiewski, Judy
2
Abboud, Liliane
1
Alkire, Linda
1
Bruce, Helen L.
1
Gruber, Thorsten
1
Kitshoff, Jan
1
Zhu, Xia
1
more ...
less ...
Published in...
All
European journal of marketing
1
Journal of marketing management : MM
1
Journal of service management
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Value, power, and health care services in the UK : a business-to-business services network perspective
Zolkiewski, Judy
- In:
Journal of marketing management : MM
27
(
2011
)
3/4
,
pp. 424-448
Persistent link: https://www.econbiz.de/10008990551
Saved in:
2
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
3
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
4
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->