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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui - In: The service industries journal 31 (2011) 5/6, pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-jui; Liang, Rong-da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9/10, pp. 1247-1263
Persistent link: https://www.econbiz.de/10003802363
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Service guarantees in the hotel industry : their effects on consumer risk and service quality perceptions
Wu, Cedric Hsi-jui; Liao, Hsiao-chun; Hung, Kuang-peng; … - In: International journal of hospitality management 31 (2012) 3, pp. 757-763
Persistent link: https://www.econbiz.de/10009544312
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui; Liang, Rong-da - In: International journal of hospitality management 28 (2009) 4, pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali; Wu, Cedric Hsi-Jui - In: Journal of Islamic marketing 13 (2022) 3, pp. 628-648
Persistent link: https://www.econbiz.de/10012880208