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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,912
Konsumentenverhalten
80,432
Bank
65,115
Theorie
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Theory
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Deutschland
9,867
Relationship marketing
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Germany
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Brand image
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Customer satisfaction
6,000
Kundenzufriedenheit
5,842
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Online retailing
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Kreditgeschäft
5,539
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5,348
Indien
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4,943
Welt
4,914
Social Web
4,865
Social web
4,863
World
4,863
Bankenregulierung
4,812
Bank regulation
4,801
Service quality
4,795
Online-Marketing
4,532
Internet marketing
4,521
EU-Staaten
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Finanzsektor
4,343
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4,324
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Al-Hawary, Sulieman Ibraheem Shelash
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Hau, Harald
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Books on Demand GmbH <Norderstedt>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Finansovyj Universitet
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Institute of Economic and Social Research
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
124
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
The service industries journal
73
Services marketing quarterly
69
Journal of travel and tourism marketing
64
Cogent business & management
50
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
The international journal of bank marketing : IJBM
38
Service business
37
International journal of services and operations management
34
Asia Pacific journal of marketing and logistics
33
Journal of service management
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
International journal of services, economics and management
30
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of quality & reliability management
26
Psychology & marketing
26
Journal of service research
25
Journal of strategic marketing
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
International journal of business information systems : IJBIS
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of the Academy of Marketing Science
22
International journal of productivity and quality management : IJPQM
21
Journal of financial services marketing : JFSM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
4,743
EconStor
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1
Factors influencing customer switching behavior in Islamic banks : evidence from
Kuwait
Ghamry, Sherif
;
Shamma, Hamed M.
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 688-716
Persistent link: https://www.econbiz.de/10012880214
Saved in:
2
Factors influencing customer choice in selection of banks in
Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10012309496
Saved in:
3
Factors influencing customer choice in selection of banks in
Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
4
Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
5
Passengers intentions towards self-services check-in,
Kuwait
airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
6
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
7
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
8
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
9
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
10
Identify corporate customer's expectations at
Bank
Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid
;
Sayadi, Amrollah
- In:
International journal of applied business and economic …
13
(
2015
)
1
,
pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
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