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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
21,642
Taiwan
14,164
Customer satisfaction
6,529
Kundenzufriedenheit
6,333
Consumer behaviour
4,730
Konsumentenverhalten
4,653
Relationship marketing
4,092
Beziehungsmarketing
4,074
Qualitätsmanagement
2,627
Quality management
2,590
Wirtschaftsprüfung
2,525
Financial audit
2,519
China
2,196
USA
1,976
United States
1,933
Krankenhaus
1,873
Hospital
1,862
Health care
1,593
Gesundheitsversorgung
1,563
Südkorea
1,530
Theorie
1,518
South Korea
1,509
Theory
1,485
Gesundheitswesen
1,285
Health care system
1,265
Product quality
1,234
Produktqualität
1,222
service quality
1,190
Customer service
1,187
Kundenservice
1,130
Dienstleistungssektor
1,100
Deutschland
1,094
Service industry
1,094
Germany
1,008
Hotel industry
947
Hotellerie
946
Schätzung
912
Estimation
896
Japan
890
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Undetermined
7,463
Free
4,915
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Article
15,068
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5,804
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18
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13,979
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Graue Literatur
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Non-commercial literature
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1,474
Arbeitspapier
1,347
Aufsatz im Buch
1,069
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Hochschulschrift
517
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382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
101
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
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56
Sammlung
56
Amtsdruckschrift
53
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53
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18
Lehrbuch
17
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15
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14
Übersichtsarbeit
14
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13
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13
Ratgeber
13
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12
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10
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8
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English
19,437
German
1,392
French
33
Italian
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Russian
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Spanish
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Swedish
6
Finnish
4
Polish
4
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3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
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1
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wong, IpKin Anthony
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
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National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
418
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
All
ECONIS (ZBW)
20,714
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
2
Examining service shortfalls : a case study of Chinese group package tours to Australia
Chen, Hanyu
;
Weiler, Betty
;
Young, Martin
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
4
,
pp. 371-386
Persistent link: https://www.econbiz.de/10011951667
Saved in:
3
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
4
Taiwanese tourists' perceptions of service quality on outbound guided package tours : a qualitative examination of the SERVQUAL dimensions
Chang, Jui Chi
- In:
Journal of vacation marketing : an international journal
15
(
2009
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10003830934
Saved in:
5
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
6
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
7
Identification of important service factors in group package tours
Lin, Yu-Shan
;
Chou, Shu-hui
;
Hung, Ya-fang
- In:
Advances in tourism destination marketing
,
(pp. 207-218)
.
2010
Persistent link: https://www.econbiz.de/10003997861
Saved in:
8
Impact of group package tour dimensions on customer satisfaction (an ANNs application)
Moutinho, Luiz
;
Caber, Meltem
;
Silva, Maria Manuela Santos
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
6
,
pp. 619-629
Persistent link: https://www.econbiz.de/10011420956
Saved in:
9
Quality deterioration in package tours : the interplay of asymmetric information and reputation
Chen, Yong
;
Mak, Barry
;
Li, Zhou
- In:
Tourism management : research, policies, practice
38
(
2013
),
pp. 43-54
Persistent link: https://www.econbiz.de/10009764413
Saved in:
10
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
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