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Hotel Spa managers' perceptions of service quality in Greece
Bakirtzoglou, Panteleimon; Vryoni, Spyridoula; Ioannou, … - In: Serbian journal of management : an international … 13 (2018) 2, pp. 323-334
Persistent link: https://www.econbiz.de/10012137207
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Hotel managers' perceptions towards the use of robots : a mixed-methods approach
Ivanov, Stanislav; Seyitoğlu, Faruk; Markova, Martina - In: Information technology & tourism 22 (2020) 4, pp. 505-535
Persistent link: https://www.econbiz.de/10012416586
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Understanding Chinese university students' experiences : an empirical analysis
Clemes, Michael D.; Cohen, David A.; Wang, Yang - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 391-427
Persistent link: https://www.econbiz.de/10009776157
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A comparative study of consumer perception of product quality : Chinese products versus non-Chinese product
Singh, Anubhav; Bansal, Deepanshi - In: International journal of economic research 13 (2016) 1, pp. 445-458
Persistent link: https://www.econbiz.de/10011560938
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Relation between brand equity and purchase intention in hotel industry
Bian, Jing; Liu, Chunhui - In: International journal of services and standards 7 (2011) 1, pp. 18-34
Persistent link: https://www.econbiz.de/10009245088
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The Chinese perception of quality : model building and analysis based on consumers' perception
Cheng, Hong; Li, Dandan; Luo, Lianfa - In: Journal of chinese management : JCM 1 (2014), pp. 1-22
Theory construction and data reconstruction are required for the evaluation of quality in China. Taking into … consideration existing mature quality evaluation models (particularly the methods of evaluating customer satisfaction) and China …'s unique national conditions during its economic transition, four dimensions are proposed to evaluate quality in China …
Persistent link: https://www.econbiz.de/10010414278
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Effect of consumption emotion on hotel and resort spa experience
Lo, Ada S.; Wu, Corrine - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 958-984
Persistent link: https://www.econbiz.de/10010469197
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New platform and new excitement? : exploring young educated sport customers' perceptions of watching live sports on OTT services
Xu, Maowei; Li, Bo; Scott, Olan K. M.; Wang, Jerred Junqi - In: International journal of sports marketing & sponsorship 24 (2023) 4, pp. 682-699
Persistent link: https://www.econbiz.de/10014377667
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The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support
Ahmed Hassaan Mohammed Ali; Song, Jing - In: Organizations and markets in emerging economies 14 (2023) 3/29, pp. 464-485
customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in China. Structural … feedback, but fully mediates the effect of PPJ on customer tolerance. This research contributes to managers' understanding of …
Persistent link: https://www.econbiz.de/10014534901
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Evaluating the dimensions of service levels in chain hotels : from the perspective of top and middle managements : (an empirical study in Jordan)
Aldebi, Hameed; Ali, Nafez Nimer Hassan; Abdulhassan, … - In: International journal of economics and finance 9 (2017) 12, pp. 32-43
Persistent link: https://www.econbiz.de/10011782619