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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Quality management
30
Theorie
29
Theory
29
Qualitätsmanagement
28
China
27
Statistical quality control
20
Statistische Qualitätskontrolle
20
Lieferkette
14
Production control
14
Produktionssteuerung
14
Supply chain
14
statistical process control
13
Industrie
12
Manufacturing industries
12
Service quality
12
Mathematical programming
11
Mathematische Optimierung
11
Consumer behaviour
10
Group decision-making
10
Gruppenentscheidung
10
Konsumentenverhalten
10
Statistical process control
10
Decision
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Entscheidung
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Innovation
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Product quality
8
Produktqualität
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Quality control
8
quality control
8
Control charts
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Customer satisfaction
7
Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
7
Online retailing
7
Online-Handel
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Product design
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Produktgestaltung
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CUSUM chart
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E-commerce
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English
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He, Zhen
9
Zhang, Min
7
Huang, Lili
2
Xiong, Jingjing
2
Dai, Xujing
1
Deng, Yujia
1
Goh, Thong Ngee
1
He, Shuguang
1
Huang, Dali
1
Jin, Biying
1
Ke, Ben
1
Li, Xiaobing
1
Wang, Alan G.
1
Wang, G. Alan
1
Wang, Weicheng
1
Wu, Zhangjian
1
Xie, Yueyue
1
Yang, Xiaoxi
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Yao, Qi
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Zhang, Zehong
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of emerging markets
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of business ethics : JOBE
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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1
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min
;
Dai, Xujing
;
He, Zhen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
Saved in:
2
Service quality evaluation of car rental industry in China
Zhang, Min
;
Xie, Yueyue
;
Huang, Lili
;
He, Zhen
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
Saved in:
3
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
4
A study of key success factors of service enterprises in China
Zhang, Min
;
Jin, Biying
;
Wang, G. Alan
;
Goh, Thong Ngee
; …
- In:
Journal of business ethics : JOBE
134
(
2016
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011452910
Saved in:
5
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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6
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
7
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
An integrated approach for evaluating hospital service quality with linguistic preferences
Li, Xiaobing
;
He, Zhen
- In:
International journal of production research
59
(
2021
)
6
,
pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
Saved in:
10
The impact of social class and service type on preference for AI service robots
Yao, Qi
;
Wu, Zhangjian
;
Zhou, Wenkai
- In:
International journal of emerging markets
17
(
2022
)
4
,
pp. 1049-1066
Persistent link: https://www.econbiz.de/10013363143
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