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Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida; Erasmus, Alet C. - In: International journal of consumer studies 32 (2008) 6, pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
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Incentives, effectiveness, and welfare impact of information supply about product quality
Xiao, Mo - 2003
Persistent link: https://www.econbiz.de/10003379204
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The Effect of Information on Product Quality : Evidence from Restaurant Hygiene Grade Cards
Jin, Ginger Zhe; Leslie, Phillip - 2002
This study examines the effect of an increase in product quality information to consumers on firms' choices of product quality. In 1998, Los Angeles County introduced hygiene quality grade cards to be displayed in restaurant windows. We show that the grade cards cause (i) restaurant health...
Persistent link: https://www.econbiz.de/10014033503
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Product information failures on websites and their impact on mobile shopping behaviour
Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1135-1157
Persistent link: https://www.econbiz.de/10014484074
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Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
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An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...
Kim, Changsu; Zhao, Weihong; Yang, Kyung Hoon - In: E-commerce trends for organizational advancement : new …, (pp. 136-150). 2010
Persistent link: https://www.econbiz.de/10003917829
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Investigating differences in antecedents to value between first-time and repeat festival-goers
Lee, Jin-soon; Lee, Choong-Ki; Yoon, Yooshik - In: Journal of travel and tourism marketing 26 (2009) 7, pp. 688-702
Persistent link: https://www.econbiz.de/10003930963
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Deploying effective service strategy in the operations stage of high-speed rail
Chou, Jui-sheng; Kim, Changwan; Kuo, Yao-chen; Ou, Nai-chi - In: Transportation research / E : an international journal 47 (2011) 4, pp. 507-519
Persistent link: https://www.econbiz.de/10008986918
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The effects of the image differentiated positioning strategy on airlines consumer behavior : an application of the schema theory
Park, Yumi; Qu, Hailin; Lee, Hyangjung - In: Journal of travel and tourism marketing 28 (2011) 5/6, pp. 498-523
Persistent link: https://www.econbiz.de/10009374125
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Perceived service quality for South Korean domestic airlines
Kim, YuKyoung; Kim, YongBeom; Lee, YongIl - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1041-1056
Persistent link: https://www.econbiz.de/10009504062