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~subject:"Dienstleistungsqualität"
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Das ethische Dilemma der Servi...
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Dienstleistungsqualität
Relationship marketing
26,208
Beziehungsmarketing
25,534
Unternehmensethik
17,545
Business ethics
16,958
Job satisfaction
13,638
Arbeitszufriedenheit
12,926
Dienstleistungssektor
12,417
Service industry
11,410
Consumer behaviour
10,384
Konsumentenverhalten
10,328
Arbeitskräfte
9,783
Workforce
9,001
Wirtschaftsethik
8,905
Deutschland
7,613
Economic ethics
7,193
Theorie
7,070
Theory
6,996
Customer satisfaction
6,929
Kundenzufriedenheit
6,820
Germany
6,670
Corporate Social Responsibility
6,280
Corporate social responsibility
6,272
Service quality
5,583
Ethics
5,399
Ethik
5,376
Stress
4,934
USA
4,654
United States
4,283
Work stress
3,956
Arbeitsverhalten
3,611
Work behaviour
3,594
Customer service
3,453
Mitarbeiterbindung
3,253
Employee retention
3,250
Kundenservice
3,060
Personalmanagement
2,942
Human Resource Management
2,930
Führungsstil
2,842
Leadership style
2,828
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Undetermined
2,636
Free
833
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Article
4,708
Book / Working Paper
800
Journal
1
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Article in journal
4,429
Aufsatz in Zeitschrift
4,429
Aufsatz im Buch
267
Book section
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Hochschulschrift
128
Graue Literatur
111
Non-commercial literature
111
Thesis
101
Working Paper
77
Arbeitspapier
74
Collection of articles of several authors
48
Sammelwerk
48
Conference paper
40
Konferenzbeitrag
40
Case study
36
Fallstudie
36
Aufsatzsammlung
27
Bibliografie enthalten
24
Bibliography included
24
Konferenzschrift
9
Lehrbuch
8
Textbook
8
Guidebook
7
Ratgeber
7
Reprint
7
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
5
Nachschlagewerk
3
Reference book
3
Research Report
3
Bibliografie
2
Fallstudiensammlung
2
Forschungsbericht
2
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2
Handbuch
2
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2
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1
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English
5,170
German
335
French
3
Italian
2
Swedish
2
Dutch
1
Author
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Prentice, Catherine
23
Bruhn, Manfred
22
Mattila, Anna S.
22
Han, Heesup
20
McColl-Kennedy, Janet R.
17
Gong, Taeshik
15
Gustafsson, Anders
15
Klaus, Philipp
13
Sharma, Piyush
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Stauss, Bernd
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Karatepe, Osman M.
11
Quach, Sara
11
Rahman, Zillur
11
Patterson, Paul G.
10
Prybutok, Victor R.
10
Söderlund, Magnus
10
Van Vaerenbergh, Yves
10
Witell, Lars
10
Cheng, T. C. E.
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Wirtz, Jochen
9
Auh, Seigyoung
8
Benkenstein, Martin
8
Bilgihan, Anil
8
Gursoy, Dogan
8
Hadwich, Karsten
8
Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
8
Kim, Woo Gon
8
Marimon, Frederic
8
Park, Jungkun
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
World Bank
3
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
British Council
1
Center for Leading Innovation & Cooperation
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutsches Institut für Normung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
OECD
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien München GmbH
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
World Bank Group
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
224
International journal of hospitality management
190
The journal of services marketing
141
Journal of business research : JBR
135
The service industries journal
115
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
Services marketing quarterly
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
68
Journal of service research : JSR
65
Journal of service management
61
Service business
60
Journal of travel and tourism marketing
48
Journal of service research
44
The TQM journal : the international review of organizational improvement
43
International journal of quality and service sciences
40
Tourism management : research, policies, practice
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Cogent business & management
37
Journal of air transport management
35
International journal of services and operations management
33
International journal of quality & reliability management
31
International journal of productivity and quality management : IJPQM
30
Asia Pacific journal of marketing and logistics
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
Journal of service theory and practice : JSTP
28
The international journal of bank marketing : IJBM
28
International journal of services and operations management : IJSOM
27
Managing service quality : MSQ ; an international journal
27
International journal of production economics
25
Journal of service theory and practice
25
Marketing intelligence & planning
25
Psychology & marketing
25
Total quality management & business excellence
25
International journal of electronic customer relationship management : IJECRM
23
International journal of services, economics and management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of electronic marketing and retailing : IJEMR
21
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Source
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ECONIS (ZBW)
5,495
EconStor
8
OLC EcoSci
5
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
5,509
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date (newest first)
date (oldest first)
1
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
2
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
5
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
6
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
7
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
8
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
9
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
10
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
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