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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Hospitality and Tourism Management
13
USA
4
United States
4
South Korea
3
Südkorea
3
Arbeitszufriedenheit
2
Job satisfaction
2
Service quality
2
Students
2
Studierende
2
Tourism employees
2
Tourismusberufe
2
1977-1994
1
Air passenger transport
1
Anforderungsprofil
1
Arbeitsbedingungsnormierung
1
Arbeitsleistung
1
Auslandsaufenthalt
1
Beruflicher Status
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Branche
1
Business ethics
1
China
1
Collectivism–individualism
1
Collectivist cultures
1
Complaining behavior
1
Complaint behavior intention
1
Complaint management
1
Consumer behaviour
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cross-cultural attitudes
1
Cultural difference
1
Customer satisfaction
1
Designation of origin
1
Economic sector
1
Election
1
Emotion
1
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English
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Kim, Yu-kyoung
1
Lee, Hyung-ryong
1
Murrmann, Suzanne K.
1
Singal, Manisha
1
Wattanakamolchai, Somyot
1
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Journal of air transport management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
2
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Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
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2
Socially responsible customers and the evaluation of service quality
Wattanakamolchai, Somyot
;
Singal, Manisha
;
Murrmann, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 715-738
Persistent link: https://www.econbiz.de/10011559820
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