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~subject:"Dienstleistungsqualität"
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Consumer behaviour in China :...
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Dienstleistungsqualität
China
127,231
Consumer behaviour
80,533
Konsumentenverhalten
80,417
Customer satisfaction
13,895
Kundenzufriedenheit
13,866
Relationship marketing
11,615
Beziehungsmarketing
11,603
Theorie
10,934
Theory
10,888
USA
9,496
United States
9,097
Service quality
8,122
Brand management
7,892
Markenführung
7,883
Internationale Wirtschaftsbeziehungen
7,735
International economic relations
7,643
Auslandsinvestition
7,323
Foreign investment
7,233
Wirtschaftswachstum
7,199
Economic growth
6,995
Markenimage
6,966
Brand image
6,952
India
6,816
Indien
6,686
Deutschland
6,282
Online retailing
6,049
Online-Handel
6,048
Germany
5,594
Social Web
5,266
Social web
5,266
Innovation
5,074
Online-Marketing
4,748
Internet marketing
4,726
Einzelhandel
4,541
Electronic Commerce
4,474
Retail trade
4,451
Welt
4,449
Markenartikel
4,418
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4,417
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7,919
German
192
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2
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1
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1
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Han, Heesup
38
Mattila, Anna S.
33
Usman, Osly
27
Prybutok, Victor R.
26
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Sharma, Piyush
21
Wong, IpKin Anthony
18
Balaji, M. S.
17
Gustafsson, Anders
15
Jang, Soocheong
15
Sparks, Beverley
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Zhang, Min
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Gursoy, Dogan
11
Hanks, Lydia
11
Marimon, Frederic
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Roy, Sanjit
11
So, Kevin Kam Fung
11
Grewal, Dhruv
10
Guchait, Priyanko
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
Hsu, Maxwell K.
10
Ladhari, Riadh
10
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National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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International journal of hospitality management
314
Journal of retailing and consumer services
287
Journal of business research : JBR
190
The journal of services marketing
165
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
135
International journal of contemporary hospitality management
117
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
101
Services marketing quarterly
98
Journal of air transport management
77
Tourism management : research, policies, practice
77
Journal of service research : JSR
71
Service business
70
The TQM journal : the international review of organizational improvement
69
Cogent business & management
65
International journal of quality and service sciences
65
International journal of services and operations management
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
International journal of quality & reliability management
57
Total quality management & business excellence
56
Journal of service management
55
Asia Pacific journal of marketing and logistics
54
International journal of productivity and quality management : IJPQM
52
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
51
International journal of services and operations management : IJSOM
48
The international journal of bank marketing : IJBM
45
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Journal of service research
36
Journal of strategic marketing
35
Psychology & marketing
35
International journal of electronic marketing and retailing : IJEMR
33
Journal of hospitality and tourism insights
33
International journal of business information systems : IJBIS
32
Marketing intelligence & planning
32
Journal of retailing
30
Journal of service theory and practice : JSTP
30
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ECONIS (ZBW)
8,113
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1
An exploratory study of the impact of e-service process on online customer satisfaction
Ba, Sulin
;
Johansson, Wayne C.
- In:
Production and operations management : an international …
17
(
2008
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10003754458
Saved in:
2
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
3
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
4
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
5
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
6
Customer responses to integrity issues for travel services in
China
: a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
7
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
8
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
9
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
10
Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction
Yu, Wantao
;
Ramanathan, Ramakrishnan
- In:
The international review of retail, distribution and …
22
(
2012
)
5
,
pp. 485-505
Persistent link: https://www.econbiz.de/10009690953
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