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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
14
Kundenzufriedenheit
11
Lieferantenmanagement
7
Supplier relationship management
7
Beziehungsmarketing
4
Relationship marketing
4
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United States
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Projektmanagement
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Adventure tourism
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Consumer behaviour
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Quality management
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Qualitätsmanagement
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Value
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customer satisfaction
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Betriebsgrösse
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Business services
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Business-to-business marketing
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Capability approach
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Capability-Ansatz
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Co-creation
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Comparison
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Contingency theory
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Corporate reputation
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Cross-cultural research
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Cross-equivalence
1
Customer Attitudes
1
Customer loyalty
1
Downsizing (Staff)
1
Dynamic capabilities
1
Dynamische Kompetenzen
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Naumann, Earl
3
Williams, Paul
2
Ashill, Nicholas J.
1
Haverila, Matti Juhani
1
Jackson, Eric
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Khan, M. Sajid
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Martinsuo, Miia
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Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of project management : the journal of The International Project Management Association
1
Journal of strategic marketing
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ECONIS (ZBW)
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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
2
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
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3
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
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