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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer relations
511
Relationship marketing
85
Marketing
68
Kundenmanagement
62
Management
59
Customer loyalty
48
Customer satisfaction
45
Communication in marketing
39
Consumer behaviour
36
Customer service management
36
customer relations
32
Beziehungsmarketing
31
Beziehungsmanagement
28
Electronic commerce
26
Customer services
25
Banking
17
Consumer satisfaction
17
Internet
16
Selling
16
Marketing strategy
15
Success in business
15
Unternehmen
15
Customer retention
14
Innovation
14
Knowledge management
13
Supplier relations
13
Customer orientation
12
Konsumentenverhalten
12
Kundenbindung
12
Trust
12
Aufsatzsammlung
11
Customers
11
Kundenzufriedenheit
11
Loyalty schemes
11
United Kingdom
11
Advertising
10
Customer services quality
10
Supply chain management
10
Taiwan
10
Competitive advantage
9
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English
8
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Acquaah, Moses
1
Antonetti, Paolo
1
Bellingkrodt, Silvia
1
Bhat, Suhail Ahmad
1
Campbell, Colin L.
1
Crabbe, Margaret J.
1
Cummings, Krista Hill
1
Darzi, Mushtag Ahmad
1
David, Simona
1
Ferraro, Carla
1
Maklan, Stan
1
Mavrommatis, Alexis
1
Rouquet, Aurélien
1
Sands, Sean
1
Seitchik, Allison E.
1
Shedd, Lois
1
Suquet, Jean-Baptiste
1
Wallenburg, Carl Marcus
1
Whitty, Steve
1
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Business horizons
2
Academic journal of economic studies
1
African journal of economic and management studies : AJEMS
1
California management review
1
Human relations : towards the integration of the social sciences
1
The international journal of bank marketing : IJBM
1
The international journal of logistics management
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ECONIS (ZBW)
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1
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
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2
The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia
;
Wallenburg, Carl Marcus
- In:
The international journal of logistics management
26
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
Saved in:
3
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
4
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
5
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
6
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
7
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
8
Knocking sovereign customers off their pedestals? : when contact staff educate, amateurize, and penalize deviant customers
Rouquet, Aurélien
;
Suquet, Jean-Baptiste
- In:
Human relations : towards the integration of the social …
74
(
2021
)
12
,
pp. 2075-2101
Persistent link: https://www.econbiz.de/10012662984
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