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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
80,377
Consumer behaviour
80,375
Theorie
10,462
Theory
10,440
Relationship marketing
8,982
Beziehungsmarketing
8,978
Brand management
7,500
Markenführung
7,492
Wealth
7,138
Markenimage
6,679
Brand image
6,671
Vermögen
6,619
USA
5,690
Online retailing
5,608
Online-Handel
5,606
United States
5,560
Customer satisfaction
5,536
Kundenzufriedenheit
5,529
Social Web
4,779
Social web
4,779
Online-Marketing
4,506
Internet marketing
4,496
Deutschland
4,482
Service quality
4,365
Brand
4,317
Germany
4,288
Markenartikel
4,274
Einzelhandel
4,109
Retail trade
4,074
Werbewirkung
3,599
Advertising effects
3,590
Electronic Commerce
3,557
E-commerce
3,501
Experiment
3,438
Private consumption
3,373
Privater Konsum
3,371
Emotion
3,267
Advertising
2,898
Werbung
2,890
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Undetermined
2,362
Free
717
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Article
3,863
Book / Working Paper
500
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Article in journal
3,765
Aufsatz in Zeitschrift
3,765
Aufsatz im Buch
95
Book section
95
Graue Literatur
68
Non-commercial literature
68
Hochschulschrift
59
Arbeitspapier
50
Working Paper
50
Thesis
43
Conference paper
29
Konferenzbeitrag
29
Collection of articles of several authors
11
Sammelwerk
11
Bibliografie enthalten
9
Bibliography included
9
Konferenzschrift
5
Aufsatzsammlung
4
Collection of articles written by one author
4
Sammlung
4
Case study
3
Fallstudie
3
Amtsdruckschrift
1
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English
4,293
German
68
Finnish
1
French
1
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1
Author
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Lee, Seonjeong
7
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Institution
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
Journal of retailing and consumer services
230
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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Source
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ECONIS (ZBW)
4,363
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1
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of
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date (oldest first)
1
Determinants of customer perceived online shopping logistics service quality value : an empirical study from China
Han, Yunxia
;
Xie, Guangying
- In:
International journal of logistics : research and …
22
(
2019
)
6
,
pp. 614-637
Persistent link: https://www.econbiz.de/10012203876
Saved in:
2
Effect of demographic variables on customer perceived internet banking service quality : empirical evidence from India
Gupta, Kamal K.
;
Bansal, Ipshita
- In:
Paradigm : the journal of Institute of Management Technology
15
(
2011
)
1/2
,
pp. 83-92
Persistent link: https://www.econbiz.de/10011758454
Saved in:
3
Challenges in serving the mass affluent segment : bank customer perceptions of service quality
Strandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 359-385
Persistent link: https://www.econbiz.de/10009581791
Saved in:
4
Demographic influences on e-payment services
Yaokumah, Winfred
;
Kumah, Peace
;
Okai, Eric Saviour Aryee
- In:
International journal of e-business research : an …
13
(
2017
)
1
,
pp. 44-65
Persistent link: https://www.econbiz.de/10011654730
Saved in:
5
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
6
A glimpse into the world of high capacity givers : experimental evidence from a university capital campaign
Levin, Tova
;
Levitt, Steven D.
;
List, John A.
-
2016
Persistent link: https://www.econbiz.de/10011457160
Saved in:
7
Economics of cryptocurrencies : artificial intelligence, blockchain, and digital currency
Agarwal, Jai Dev
;
Agarwal, Manju
;
Agarwal, Aman
; …
- In:
Information for efficient decision making : big data, …
,
(pp. 331-430)
.
2021
Persistent link: https://www.econbiz.de/10012521386
Saved in:
8
Inequality in the quality of health services :
wealth
, content of care, and the price of antenatal consultations in the Democratic Republic of Congo
Fink, Guenther
;
Kandpal, Eeshani
;
Shapira, Gil
- In:
Economic development and cultural change : EDCC
70
(
2022
)
3
,
pp. 1295-1336
Persistent link: https://www.econbiz.de/10013186955
Saved in:
9
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
10
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
Saved in:
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