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Assessing and improving performance for a small contact centre
Wu, Lifang - In: International journal of services, economics and management 10 (2019) 2, pp. 126-145
Persistent link: https://www.econbiz.de/10012178922
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Teacher quality and incentives : theoretical and empirical effects of standards on teacher qualtiy
Jürgens, Hendrik; Richter, Wolfram F.; Schneider, Kerstin - 2005
Persistent link: https://www.econbiz.de/10003006365
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Produktivität von Dienstleistungen
Möller, Klaus - 2014
Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service …- und Weiterbildung durch Service Engineering Die Herausgeber Prof. Dr. Klaus Möller ist Direktor des Instituts für … sind Mitglied im Forschungsnetzwerk CEPRA – Center for Performance Research & Analytics. …
Persistent link: https://www.econbiz.de/10014020834
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Produktivität von Dienstleistungen
Möller, Klaus (ed.); Schultze, Wolfgang (ed.) - 2014
Persistent link: https://www.econbiz.de/10014007825
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The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia; Wallenburg, Carl Marcus - In: The international journal of logistics management 26 (2015) 2, pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
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The innovation imperative in healthcare : an interview and commentary
Mende, Martin - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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Perceived Value in Open Service Environments
Bartenwerffer, Torsten von - 2006
Persistent link: https://www.econbiz.de/10003390770
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Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen; Gremler, Dwayne D.; Kumar, Satish; … - In: Journal of service research 25 (2022) 2, pp. 187-193
Persistent link: https://www.econbiz.de/10013268006