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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Spain
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Spanien
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Beziehungsmarketing
24
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24
Consumer behaviour
21
Konsumentenverhalten
21
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Theorie
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Theory
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Großbritannien
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KMU
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Marktforschung
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Raumplanung
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SME
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Stadtökonomik
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Customer service
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Einzelhandel
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Kundenservice
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Regional economics
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Regionalökonomik
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Retail trade
6
Stadtraum
6
United Kingdom
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Corporate Social Responsibility
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Cambra-Fierro, Jesús
5
Wilson, Alan M.
5
Polo-Redondo, Yolanda
4
Osei-Frimpong, Kofi
3
Sesé, F. Javier
3
Berbel-Pineda, Juan M.
2
Lemke, Fred
2
Lucia-Palacios, Laura
2
Melero-Polo, Iguácel
2
Pérez-López, Raúl
2
Ruiz-Benítez, Rocío
2
Caemmerer, Barbara
1
Doorn, Jenny van
1
Frimpong, Kwabena
1
Kumar, V.
1
McLean, Graeme J.
1
Owusu-Frimpong, Nana
1
Petersen, J. Andrew
1
Trifu, Andreea
1
Vazquez-Carrasco, Rosario
1
Vázquez-Carrasco, Rosario
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Journal of retailing and consumer services
3
Service business
2
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
13
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1
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
2
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
Saved in:
3
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
4
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
5
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
6
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
7
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
8
Enemies of cloud services usage : inertia and switching costs
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Service business
10
(
2016
)
2
,
pp. 447-467
Persistent link: https://www.econbiz.de/10011722330
Saved in:
9
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
Saved in:
10
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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