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~subject:"Dienstleistungsqualität"
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Der Staat in Augenhöhe? Durch...
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Dienstleistungsqualität
Beziehungsmarketing
25,348
Relationship marketing
25,348
Konsumentenverhalten
8,929
Consumer behaviour
8,926
Kundenzufriedenheit
5,429
Customer satisfaction
5,423
Verwaltungsreform
4,830
Service quality
3,940
Deutschland
3,580
Administrative reform
3,248
Germany
3,193
Brand management
2,575
Markenführung
2,575
Theorie
2,500
Theory
2,500
Lieferantenmanagement
2,194
Supplier relationship management
2,194
Social Web
2,044
Social web
2,044
Marketingmanagement
1,912
Markenimage
1,883
Brand image
1,881
Marketing management
1,875
Electronic Commerce
1,768
E-commerce
1,685
Online-Marketing
1,591
Internet marketing
1,572
Kundenorientierung
1,521
Customer integration
1,508
Kundenintegration
1,508
Kundenwert
1,491
Customer value
1,460
Vertrauen
1,388
Confidence
1,383
Einzelhandel
1,360
Retail trade
1,344
Brand
1,279
Markenartikel
1,264
Online-Handel
1,249
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Online availability
All
Undetermined
1,888
Free
604
Type of publication
All
Article
3,369
Book / Working Paper
571
Type of publication (narrower categories)
All
Article in journal
3,183
Aufsatz in Zeitschrift
3,183
Aufsatz im Buch
181
Book section
181
Hochschulschrift
105
Thesis
84
Graue Literatur
75
Non-commercial literature
75
Arbeitspapier
45
Working Paper
45
Collection of articles of several authors
34
Sammelwerk
34
Bibliografie enthalten
25
Bibliography included
25
Conference paper
25
Konferenzbeitrag
25
Case study
23
Fallstudie
23
Aufsatzsammlung
19
Konferenzschrift
8
Lehrbuch
8
Textbook
8
Guidebook
6
Ratgeber
6
Reprint
6
Collection of articles written by one author
3
Conference proceedings
3
Forschungsbericht
3
Sammlung
3
Advisory report
2
Bibliografie
2
Fallstudiensammlung
2
Gutachten
2
Accompanied by computer file
1
Amtsdruckschrift
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Government document
1
Handbook
1
Handbuch
1
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Language
All
English
3,675
German
264
French
3
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
European Health Care Conference <2, 2011, Hamburg>
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erich-Schmidt-Verlag
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Verlag Dr. Kovač
1
World Bank
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
118
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
20
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of retailing
16
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Source
All
ECONIS (ZBW)
3,940
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1
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
2
"Neue Verwaltung" - zufriedene Bürger, positives Image? : Analyse der Kundenzufriedenheit bei Finanzämtern unter Berücksichtigung der Einstellung zur öffentlichen Verwaltung
Klausegger, Claudia
;
Salzberger, Thomas
;
Scharitzer, Dieter
- In:
Neue Entwicklungen im Dienstleistungsmarketing : …
,
(pp. 29-55)
.
2002
Persistent link: https://www.econbiz.de/10001662777
Saved in:
3
Outcomes of public health reform : service availability in rural areas
Immonen, Mika
;
Vilko, Jyri
;
Koivuniemi, Jouni
; …
- In:
International journal of public sector management : IJPSM
28
(
2015
)
1
,
pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
Saved in:
4
Service satisfaction through external knowledge management
Phusavat, Kongkiti
;
Anussornnitisarn, Pornthep
; …
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10003672595
Saved in:
5
The role of trust in organizational responses to local governance failures
Bovaird, Tony
;
Löffler, Elke
- In:
Stand und Perspektiven der Öffentlichen …
,
(pp. 371-383)
.
2007
Persistent link: https://www.econbiz.de/10003523453
Saved in:
6
Improving efficiency and accountability : a case study on outsourcing strategies in higher education in Sri Lanka
Herath, Siriyama Kanthi
;
Wickramasinghe, Danture
; …
- In:
International journal of managerial and financial accounting
2
(
2010/11
)
3
,
pp. 275-304
Persistent link: https://www.econbiz.de/10009009361
Saved in:
7
The perceived effects of the Croatian customs services reform : the opinion of forwarders from Istarska county
Kaštelan-Mrak, Marija
;
Benazić, Alen
- In:
Financial theory and practice
33
(
2009
)
1
,
pp. 25-47
Persistent link: https://www.econbiz.de/10009410924
Saved in:
8
Les politiques de qualité et la gestion des réformes
Séguin, Pierre
- In:
Etat et gestion publique : actes du colloque du 16 …
,
(pp. 51-56)
.
2000
Persistent link: https://www.econbiz.de/10001531880
Saved in:
9
Bürgerorientierte Qualität: Prozesse, Verschlankung, TQM
Töpfer, Armin
- In:
Die erfolgreiche Steuerung öffentlicher Verwaltungen : …
,
(pp. 249-267)
.
2000
Persistent link: https://www.econbiz.de/10001517527
Saved in:
10
Verwaltungsmodernisierung im internationalen Vergleich : Meßkriterien und Implementationsstrategien in Deutschland, Großbritannien und in den USA
Löffler, Elke
-
1998
Persistent link: https://www.econbiz.de/10000988055
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