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Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

Organizational culture, knowledge management, and patient safety in U.S. hospitals

Stock, Gregory N.; McFadden, Kathleen L.; Gowen, … - In: Quality management journal : QMJ 17 (2010) 2, pp. 7-26

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Improving service operations : linking safety culture to hospital performance

Stock, Gregory N.; McFadden, Kathleen L. - In: Journal of service management 28 (2017) 1, pp. 57-84

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Process quality and patient safety outcomes in hospitals

McFadden, Kathleen L.; Stock, Gregory; Gowen, Charles, III. - In: Research in the decision sciences for global business : …, (pp. 189-200). 2015

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Relating focus to quality and cost in a healthcare setting

McDermott, Christopher M.; Stock, Gregory N.; Shah, Rachna - In: Operations management research : OMR ; advancing … 4 (2011) 3/4, pp. 127-137

Focus in healthcare has been heralded as the next frontier in improving its efficiency and efficacy (Herzlinger 2004). Focus takes several different forms, ranging from standalone specialty centers to a hospital that places a strategic emphasis on a clinical area. We adopt this latter...

Persistent link: https://www.econbiz.de/10009425792

Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry

Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24

Persistent link: https://www.econbiz.de/10011416927

Linking quality improvement practices to knowledge management capabilities

McFadden, Kathleen L.; Lee, Jung Young; Gowen, Charles, III. - In: Quality management journal : QMJ 21 (2014) 1, pp. 42-58

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Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations

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Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability

McFadden, Kathleen L.; Lee, Jung Young; Gowen, Charles, III. - In: Quality management journal : QMJ 22 (2015) 4, pp. 37-53

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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation

Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502820