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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistung
17
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12
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12
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Bowen, David E.
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Journal of service management
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Electronic Services
1
Human resource management review
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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The service industries journal
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ECONIS (ZBW)
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Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
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2
Service Recovery nach E-Servicefehlern
Michel, Stefan
- In:
Electronic Services
,
(pp. 321-340)
.
2002
Persistent link: https://www.econbiz.de/10001652826
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3
Insights into service excellence
Johnston, Robert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 18-35)
.
2007
Persistent link: https://www.econbiz.de/10003595676
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4
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
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5
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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6
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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7
Consumer satisfaction and services : insights from dive tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1769-1792
Persistent link: https://www.econbiz.de/10009298391
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8
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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10
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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