Narrow search
Showing 1 - 10 of 4,454
Cover Image
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Cover Image
CRM in Indian banking sector : exploring the critical success factors
Patwardhan, Manoj; Srivastava, Pankaj; Kumar, Kirti; … - In: International journal of business and emerging markets … 1 (2008/09) 3, pp. 282-295
Persistent link: https://www.econbiz.de/10003833868
Cover Image
Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
Cover Image
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Cover Image
Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.; Sahaf, Musadiq A. - In: Decision 36 (2009) 2, pp. 133-153
Persistent link: https://www.econbiz.de/10008808004
Cover Image
Two component customer relationship management model for healthcare services
Chahal, Hardeep - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 343-365
Persistent link: https://www.econbiz.de/10008655293
Cover Image
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj; George, Babu P.; Sarkar, Sudipta Kiran - In: Services marketing quarterly 31 (2010) 2, pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Cover Image
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep; Kumari, Neetu - In: Management research review 34 (2011) 6, pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Cover Image
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Cover Image
Antecedents of customer perception of service quality of life insurance corporation of India
Lakshmi, S. Rani; Santhi, P. - In: The IUP journal of management research : IJMR 14 (2015) 3, pp. 70-81
Persistent link: https://www.econbiz.de/10011338094