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Modelling the clusters of critical success factors of Six Sigma for non-formal service sectors using interpretive structural modelling

Talankar, Amol; Verma, Prakash; Seth, Nitin - In: International journal of six sigma and competitive … 9 (2015) 2/3/4, pp. 222-240

Persistent link: https://www.econbiz.de/10011547638

The roles of customer orientation and employee orientation contribute to service quality and new service success

Trongpanich, Wannee; Kanchana Sukanthasirikul - In: Journal of international business and economics : JIBE 14 (2014) 2, pp. 37-46

Persistent link: https://www.econbiz.de/10010407294

Internal service quality as a critical factor for success

Theodorovics, Christine - In: Putting Stakeholder Management into Practice, (pp. 73-84). 2004

Persistent link: https://www.econbiz.de/10002140650

Managing innovation using design for Six Sigma (DFSS) approach in healthcare service organizations

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Persistent link: https://www.econbiz.de/10009780020

An empirical study of benchmarking evaluation using MCDM in service industries

Bhupender Singh; Grover, Sandeep; Vikram Singh - In: Managerial auditing journal 32 (2017) 2, pp. 111-147

Persistent link: https://www.econbiz.de/10011619809

Service Innovation Quality : A Winning Heart Share Strategy to Service Entrepreneurial Success

Ritwatthanavanich, Natprapas - 2020

The purpose of this paper is to explore the associate between service innovation and service quality with specific emphasis to 4D model. Design methodology approach is based on overview of literature and models that are related to the concepts of service innovation and service quality, including...

Persistent link: https://www.econbiz.de/10014095155