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Improving relationship quality during the crisis
Guillén, Marta Estrada; Monferrer-Tirado, Diego; … - In: The service industries journal 40 (2020) 3/4, pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
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The Impact of Practical Relevance on Training Transfer : Evidence from a Service Quality Training Program for German Bank Clerks
Liebermann, Susanne; Hoffmann, Stefan - 2008
from 213 German bank employees who attended a training program aimed at improving service quality. As hypothesized, the …
Persistent link: https://www.econbiz.de/10014217987
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Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan; Koc, Erdogan - In: Total quality management & business excellence 32 (2021) 11, pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Alshaibani, Elham; Bakir, Ali - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 3, pp. 249-263
Persistent link: https://www.econbiz.de/10011760000
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Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le; Khoi Minh Nguyen; Ngan Thanh Nguyen; … - In: International journal of trade and global markets 19 (2024) 2, pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
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Service recovery model : the integrated view
Lin, Wen-bao - In: The service industries journal 29 (2009) 5/6, pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
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The influence of perceived emotional intelligence on the perceived service value and customer loyalty
Boxer, Israel; Rekettye, Gabor - In: Acta oeconomica : periodical of the Hungarian Academy … 60 (2010) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10008666272
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A sociocognitive approach to service quality and adherence amongst elderly patients : a pilot study
Snell, Lan; White, Lesley - In: Health marketing quarterly 28 (2011) 2, pp. 99-115
Persistent link: https://www.econbiz.de/10009241953
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Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark; Tsarenko, Yelena; Mok, Wai Hoe - In: Journal of service research : JSR 14 (2011) 2, pp. 234-248
Persistent link: https://www.econbiz.de/10009266738