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A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
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Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri; Rotinsulu, Yan Yonathan; … - In: International journal of business information systems : … 24 (2017) 1, pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
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Service innovation and organisational development through public-private partnership
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; Comepa, … - In: International journal of management & enterprise … 8 (2010) 4, pp. 383-397
Persistent link: https://www.econbiz.de/10003996604
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Service satisfaction through external knowledge management
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; … - In: International journal of services and standards 4 (2008) 2, pp. 182-193
Persistent link: https://www.econbiz.de/10003672595
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Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti; Chuancharoen, Supakij; … - In: International journal of management & enterprise … 9 (2010) 4, pp. 348-363
Persistent link: https://www.econbiz.de/10008821747