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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
81,934
Konsumentenverhalten
79,455
Norwegen
19,018
Norway
12,082
Theorie
10,637
Theory
10,451
Relationship marketing
9,062
Beziehungsmarketing
9,029
Brand management
7,991
Markenführung
7,951
Brand image
6,878
Markenimage
6,841
Customer satisfaction
5,723
USA
5,691
Kundenzufriedenheit
5,554
Online-Handel
5,534
Online retailing
5,519
United States
5,386
Deutschland
5,270
Corporate reputation
4,952
Firmenimage
4,869
Social Web
4,848
Social web
4,846
Germany
4,814
Service quality
4,515
Online-Marketing
4,476
Einzelhandel
4,475
Internet marketing
4,466
Retail trade
4,409
Brand
4,340
Markenartikel
4,336
Electronic Commerce
3,634
Werbewirkung
3,625
Advertising effects
3,586
Verbraucherverhalten
3,570
E-commerce
3,519
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3,486
Lebensmitteleinzelhandel
3,248
Emotion
3,193
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
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17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
237
International journal of hospitality management
196
Journal of business research : JBR
121
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
66
Services marketing quarterly
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
49
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
36
Journal of service management
35
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
27
International journal of services, economics and management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of service research
25
Journal of strategic marketing
24
Journal of retailing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
4,465
EconStor
5
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1
Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction
Yu, Wantao
;
Ramanathan, Ramakrishnan
- In:
The international review of retail, distribution and …
22
(
2012
)
5
,
pp. 485-505
Persistent link: https://www.econbiz.de/10009690953
Saved in:
2
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
3
Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.
;
LaFleur, Elizabeth K.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 60-66
Persistent link: https://www.econbiz.de/10011556613
Saved in:
4
Effects of utilitarian and hedonic emotion on the use of online banking services
Hung, Wei-Hsi
;
Tseng, Chih-Lang
;
Chang, Fang-Kai
;
Ho, …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012614488
Saved in:
5
Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy
- In:
Journal of international consumer marketing
33
(
2021
)
4
,
pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
Saved in:
6
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
7
Consumer values and service quality perceptions of food truck experiences
Shin, Yeon Ho
;
Kim, Haemi
;
Severt, Kimberly
- In:
International journal of hospitality management
79
(
2019
),
pp. 11-20
Persistent link: https://www.econbiz.de/10012012771
Saved in:
8
Creating utilitarian and hedonic value from website quality and online retail performance
Wang, Edward Shih-Tse
- In:
Journal of electronic commerce in organizations : the …
15
(
2017
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10011735114
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
The impact of quality on health-insurance users' satisfaction in Saudi Arabia : the mediating role of brand image and utilitarian value
AbouRokbah, Safinaz
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1089-1110
Persistent link: https://www.econbiz.de/10014520395
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