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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Performance measurement
15,272
Performance-Messung
14,460
Taiwan
14,168
Data envelopment analysis
9,438
Data-Envelopment-Analyse
8,709
Theorie
7,465
Theory
7,325
Hotel industry
6,567
Hotellerie
6,478
Benchmarking
6,034
Unvollkommene Information
5,631
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5,521
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4,665
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3,679
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3,657
China
2,759
Efficiency
2,657
USA
2,553
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2,455
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2,131
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1,837
Productivity
1,759
Deutschland
1,713
Produktivität
1,696
Service quality
1,681
Consumer behaviour
1,662
Supply chain
1,642
Konsumentenverhalten
1,626
Lieferkette
1,619
Germany
1,570
Südkorea
1,563
Portfolio-Management
1,542
South Korea
1,542
Portfolio selection
1,536
data envelopment analysis
1,502
Performance management
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Han, Heesup
15
Shahin, Arash
11
Dabestani, Reza
9
Karatepe, Osman M.
8
Shirouyehzad, Hadi
8
Sparks, Beverley
8
Torres, Edwin N.
8
Chen, Ching-fu
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Richter, Wolfram F.
6
Schneider, Kerstin
6
Ukko, Juhani
6
Butters, R. Andrew
5
Caber, Meltem
5
Corak, Miles
5
Huan, Tzung-cheng
5
Hubbard, Thomas N.
5
Ladhari, Riadh
5
Lauzon, Darren
5
Mattila, Anna S.
5
Min, Ho-key
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Chi, Wuchun
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Fong, Lawrence Hoc Nang
4
Hung, Kam
4
Jürges, Hendrik
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Martín, Juan Carlos
4
Park, Sang-June
4
Pekkola, Sanna
4
So, Kevin Kam Fung
4
Trimetsoontorn, Jirasek
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Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
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Hochschulrektorenkonferenz
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IGI Global
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Maastricht Research School of Economics of Technology and Organizations
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University College London / Department of Economics
1
University of Cambridge / Department of Applied Economics
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1
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International journal of hospitality management
154
International journal of contemporary hospitality management
56
The service industries journal
55
Journal of hospitality marketing & management
54
Tourism management : research, policies, practice
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of travel and tourism marketing
34
Journal of air transport management
26
Benchmarking : an international journal ; BIJ
22
International journal of productivity and quality management : IJPQM
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
International journal of quality & reliability management
18
International journal of services and operations management
15
Journal of retailing and consumer services
15
Total quality management & business excellence
14
Tourism management perspectives : TMP
13
Journal of business research : JBR
12
Service business
12
The TQM journal : the international review of organizational improvement
12
The journal of services marketing
12
Tourism analysis : an interdisciplinary tourism & hospitality journal
12
Tourism economics : the business and finance of tourism and recreation
12
Journal of hospitality and tourism insights
11
Managing service quality : MSQ ; an international journal
10
International journal of services, economics and management
9
International journal of leisure and tourism marketing : IJLTM
8
International journal of services and standards
8
International journal of services technology and management
8
Journal of vacation marketing : an international journal
8
Socio-economic planning sciences : the international journal of public sector decision-making
8
Cogent business & management
7
Enlightening tourism : ET ; a pathmaking journal
7
International journal of services and operations management : IJSOM
7
Journal for global business advancement : JGBA
7
Services marketing quarterly
7
Administrative Sciences : open access journal
6
European journal of operational research : EJOR
6
Health care management review : HCM review
6
Health care management science
6
International journal of production economics
6
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ECONIS (ZBW)
1,645
EconStor
5
OLC EcoSci
2
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1
An opinion-driven decision-support framework for
benchmarking
hotel service
Park, Jaehun
;
Lee, Byung Kwon
- In:
Omega : the international journal of management science
103
(
2021
),
pp. 1-20
Persistent link: https://www.econbiz.de/10012581752
Saved in:
2
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
3
Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of
Taiwan
's hot spring hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
4
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
5
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
6
Measuring patient value in value-based healthcare : the opportunity of data envelopment analysis
Borzée, Joke
;
Cardoen, Brecht
;
Cherchye, Laurens
; …
-
2024
Persistent link: https://www.econbiz.de/10014526096
Saved in:
7
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
8
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
9
Efficiency and effectiveness of service business : evidence from international tourist hotels in
Taiwan
Yu, Ming-miin
;
Lee, Bruce C. Y.
- In:
Tourism management : research, policies, practice
30
(
2009
)
4
,
pp. 571-580
Persistent link: https://www.econbiz.de/10003856211
Saved in:
10
Benchmarking
urban acute care hospitals : efficiency and quality perspectives
Nayar, Preethy
;
Ozcan, Yasar A.
;
Yu, Fang
;
Nguyen, Anh T.
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 137-145
Persistent link: https://www.econbiz.de/10009747245
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