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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Restaurant industry
68
Gastronomie
67
Consumer behaviour
59
Konsumentenverhalten
58
USA
56
United States
56
Hotel industry
22
Hotellerie
22
Customer satisfaction
21
Kundenzufriedenheit
21
Franchising
17
Service quality
17
Brand image
12
Markenimage
12
Advertising effects
11
Beziehungsmarketing
11
Holiday behaviour
11
Relationship marketing
11
Urlaubsverhalten
11
Werbewirkung
11
Beschwerdemanagement
10
Complaint management
10
Gastgewerbe
9
Hospitality industry
9
Profitability
9
Rentabilität
9
Diversification
8
Emotion
8
Theorie
8
Theory
8
Tourism marketing
8
Tourismusmarketing
8
Advertising
7
Corporate finance
7
Diversifikation
7
Elderly people
7
Firm performance
7
Tourism
7
Tourismus
7
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English
17
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Jang, Soocheong
17
Ha, Jooyeon
3
Kim, Heewon
2
Kim, Jong-hyeong
2
Namkung, Young
2
Adler, Howard
1
Byun, Jaemun
1
Chiang, Chun-Fang
1
Choi, Soo Keun
1
Hur, Jungyun
1
Jeong, EunHa
1
Kim, DongHee
1
Kim, Jong-Hyeong
1
Kwon, SoYeon
1
Park, Jeong-yeol
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International journal of hospitality management
9
International journal of contemporary hospitality management
3
The journal of services marketing
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
17
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1
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
Saved in:
2
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
5
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
6
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
7
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
8
The effects of dining atmospherics on behavioral intentions through quality perception
Ha, Jooyeon
;
Jang, Soocheong
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 204-215
Persistent link: https://www.econbiz.de/10009568243
Saved in:
9
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
Saved in:
10
The antecedents and consequences of psychological empowerment : the case of Taiwan's hotel companies
Chiang, Chun-Fang
;
Jang, Soocheong
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 40-61
Persistent link: https://www.econbiz.de/10003661354
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