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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,542
Konsumentenverhalten
81,092
Service quality
21,754
Relationship marketing
11,456
Beziehungsmarketing
11,404
Theorie
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Theory
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Customer satisfaction
9,617
Kundenzufriedenheit
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Markenartikel
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Electronic Commerce
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China
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E-commerce
3,960
Werbewirkung
3,663
Advertising effects
3,624
Verbraucherverhalten
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Emotion
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Siciliani, Luigi
76
Propper, Carol
54
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Shahin, Arash
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
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OECD
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IGI Global
21
Springer Fachmedien Wiesbaden
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World Bank
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Hochschulrektorenkonferenz
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World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
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USA / General Accounting Office
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United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
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Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
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Department of Health, Education, and Welfare
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
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European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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International journal of hospitality management
435
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
220
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of quality and service sciences
118
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
Service business
109
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
International journal of services and operations management : IJSOM
60
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ECONIS (ZBW)
20,827
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
2
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
3
Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Sum, Cheng Yu
;
Hui, Chi-leung
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003847773
Saved in:
4
Service quality strategy for fast fashion : an empirical study in Hong Kong
Choi, Tsan-Ming
;
Liu, Shuk-ching
;
Tsang, Tracy Kwai-chi
; …
- In:
Fast fashion systems : theories and applications
,
(pp. 129-140)
.
2014
Persistent link: https://www.econbiz.de/10010234579
Saved in:
5
The role of switching costs on service loyalty : a canonical correlation analysis
He, Yanqun
;
Cheung, Shuk-man
;
Tse, Siu-keung
- In:
Journal of Chinese entrepreneurship
1
(
2009
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10003916428
Saved in:
6
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
7
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
8
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
9
The impact of website quality on information quality, value, and loyalty intentions in apparel retailing
Kim, Hyejeong
;
Niehm, Linda S.
- In:
Journal of interactive marketing : a quarterly …
23
(
2009
)
3
,
pp. 221-233
Persistent link: https://www.econbiz.de/10003873387
Saved in:
10
The influence of service environments on customer emotion and service outcomes
Lin, Jiun-sheng Chris
;
Liang, Haw-yi
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 350-372
Persistent link: https://www.econbiz.de/10009266594
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