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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Malaysia
31
Consumer behaviour
15
Konsumentenverhalten
15
Quality management
15
Qualitätsmanagement
15
Social Web
11
Social web
11
Lieferkette
10
Neural networks
10
Neuronale Netze
10
Supply chain
10
Beziehungsmarketing
9
Knowledge management
9
Manufacturing industries
9
Relationship marketing
9
E-commerce
8
Electronic Commerce
8
Industrie
8
Innovation
8
Service quality
8
Wissensmanagement
8
Dienstleistungssektor
6
Innovation management
6
Innovationsmanagement
6
Mobile communications
6
Mobilkommunikation
6
Service industry
6
Structural equation model
6
Strukturgleichungsmodell
6
Taiwan
6
Technischer Fortschritt
6
Technological change
6
total quality management
6
Artificial neural network
5
Business process management
5
Confidence
5
Coronavirus
5
Customer satisfaction
5
Electronic money
5
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English
8
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Lin, Binshan
5
Ooi, Keng-boon
3
Phusavat, Kongkiti
2
Anussornnitisarn, Pornthep
1
Chiu, Anron
1
Chong, Alain Yee Loong
1
Chuancharoen, Supakij
1
Comepa, Narongsak
1
Han, Garry Tan Wei
1
Hew, Teck-soon
1
Kanchana, Rapee
1
Kess, Pekka
1
Kongkiti Phusavat
1
Lam, Siew-yong
1
Lee, Voon-Hsien
1
Leong, Lai-ying
1
Lin, Chinho
1
Loke, Siew-Phaik
1
Nguyen, Conghoang
1
Nitipavachon, Suvit
1
Ooi, Keng-Boon
1
Sit, Wen-Yi
1
Sun, Hongyi
1
Tan, Boon-in
1
Teh, Pei-lee
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International journal of management & enterprise development : IJMED
2
International journal of services, economics and management
2
The journal of services marketing
2
Managing service quality : MSQ ; an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Saved in:
2
The determinants of customer loyalty in Malaysian mobile telecommunication services : a structural analysis
Leong, Lai-ying
;
Hew, Teck-soon
;
Ooi, Keng-boon
;
Lin, …
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 209-235
Persistent link: https://www.econbiz.de/10009675235
Saved in:
3
Service innovation and organisational development through public-private partnership
Phusavat, Kongkiti
;
Anussornnitisarn, Pornthep
;
Comepa, …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 383-397
Persistent link: https://www.econbiz.de/10003996604
Saved in:
4
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
5
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
6
An emprical study on the websites service quality of Hong Kong small businesses
Sun, Hongyi
;
Teh, Pei-lee
;
Chiu, Anron
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 931-947
Persistent link: https://www.econbiz.de/10009625429
Saved in:
7
A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
8
TQM and service quality : a survey of commercial banking industry in Malaysia
Sit, Wen-Yi
;
Ooi, Keng-Boon
;
Loke, Siew-Phaik
;
Han, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 78-91
Persistent link: https://www.econbiz.de/10008908354
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