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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
China
29
Consumer behaviour
23
Konsumentenverhalten
23
Lieferkette
19
Supply chain
19
Theorie
15
Theory
15
Customer satisfaction
14
Kundenzufriedenheit
14
Service quality
13
Online retailing
12
Online-Handel
12
Hotel industry
11
Hotellerie
11
Industrie
11
Manufacturing industries
11
Beziehungsmarketing
10
Relationship marketing
10
Innovation
8
Digitalisierung
7
Digitization
7
E-commerce
7
Electronic Commerce
7
Firm performance
7
Nachhaltige Entwicklung
7
Sustainable development
7
Unternehmenserfolg
7
Lieferantenmanagement
6
Supplier relationship management
6
USA
6
United States
6
Data Mining
5
Data mining
5
Digital platform
5
Digitale Plattform
5
Emotion
5
Environmental management
5
New product development
5
Personalisierung
5
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English
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Xu, Xun
10
Wang, Xi
3
An, Ruopeng
2
Chen, Xi
2
Fan, Xiaojing
2
Gong, Sen
2
Li, Yibai
2
Si, Yafei
2
Yang, Yuji
2
Zu, Jiaqi
2
Gursoy, Dogan
1
Huang, Liujia
1
Jackson, Jonathan E.
1
Liu, Wenhui
1
Lu, Allan Cheng Chieh
1
Luo, Yi
1
Munson, Charles L.
1
Tang, Liang
1
Tong, Tingting
1
Yan, Nina
1
Zeng, Shuo
1
Zhao, Yabing
1
Zheng, Jie
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International journal of hospitality management
3
International journal of production economics
2
Discussion paper series / IZA
1
GLO discussion paper
1
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of internet commerce
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Tourism management : research, policies, practice
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ECONIS (ZBW)
13
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1
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
2
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
3
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
4
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
5
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
6
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun
;
Zhao, Yabing
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Saved in:
7
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
8
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
9
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
10
The asymmetric role of perceived quality and perceived risk in consumers' Try-Before-You-Buy model acceptance intention
Xu, Xun
;
Jackson, Jonathan E.
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 455-479
Persistent link: https://www.econbiz.de/10014372836
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