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Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices

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Mythos Individualisierung

Roßkopf, Johann Wolfgang - In: Kundenorientierung im Touristikmanagement, (pp. 131-138). 2000

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Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents

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Examining the factors that affect tourists' satisfaction, loyalty, WOM and intention to return using SEM : evidence from Jordan

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Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market

Neuts, Bart; Romão, João; Leeuwen, Eveline S. van - 2013

As a result of advances in ICT-services, transportation, and local development, among others, an increasing number of destinations is competing to attract both national and international visitors. Globalisation requires destinations to increase their competitiveness or risk losing out on tourist...

Persistent link: https://www.econbiz.de/10010224808